ComplaintsforFirst Cash Pawn
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/16/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
This company policy goes against written law and when I ask to speak with the district manager he told me they can do whatever they want and hung up on me and was very unprofessional and belligerent now the corporate office is doing the same customer service is non existence with this company and after I've spent nearly ***** with them absolutely ridiculous to be treated this wayBusiness response
08/31/2022
Thank you for the opportunity to review the complaint filed the customer in relation to a firearm purchase. The issue with the firearm transaction has been directly addressed with the customer on numerous occasions.Customer response
08/31/2022
Complaint: 17720544
I am rejecting this response because: they are not following my constitutional rights have been very smart a** on the 1 conversation and will not respond
Regards,
*************************Business response
09/01/2022
The customer has redeemed the item in dispute and the company considers this matter resolved.Customer response
09/01/2022
Complaint: 17720544
I am rejecting this response because: I have multiple items that they are stopping me from picking up due to infringement on my constitutional and 2nd amendment rights and not following the country's legislation
Regards,
*************************Customer response
09/14/2022
Complaint: 17720544
I am rejecting this response because: I have multiple items that they are stopping me from picking up due to infringement on my constitutional and 2nd amendment rights and not following the country's legislation
Regards,
*************************Business response
09/15/2022
The ***** Act does not federally prohibit an FFL from transferring a firearm after the 3rd business day expires, even if the **** section has been unable to provide a proceed response, pursuant to 18 U.S.C. Sec 922(t)(1).Customer response
09/15/2022
Complaint: 17720544
I am rejecting this response because: your not following federal guidelines and should face legal action for infringement of my rights as a ************* citizen
Regards,
*************************Initial Complaint
06/14/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have been a long time customer. I made a purchase through layaway. I purchased a necklace, $1300. Before I left the store I noticed the necklace was broken. I brought it to the attention of the store manager. She contacted her supervisor regarding it while I was still in the store. No one contacted her. She told me, after an hour of waiting that I could take it to a shop for repair and they would cover the cost of the repair. I took it to the place she recommended and they said it couldn&#**;t be repaired. I wanted to return it and get my money back which they offered to do, but they kept taxes that I paid on it and didn&#**;t return that amount.Initial Complaint
04/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On April 8th of 2022 around 5pm I went into first cash pawn store #*** to get my apple iPad Air out of the **** shop, which was $385.00 to get out. After waiting for my item for about 30 minutes they stated that they were having trouble finding it, and to give them more time to locate my item. While waiting I decided to purchase a PS5 from them, due to the fact that I had such good history with them, and I also always shopped and pawned with them. After an hour had passed, they told me they would call me once they located my item. I asked if they could offer me a discount on the PS5 due to the fact that I had waited for so long, paid full price for my iPad to get out, and I bought another item from them. I had my two young children with me and I also had a furniture being delivered to my home while waiting. The manager of the store *************************** told me he would absolutely NOT give me a discount on the PS5 regardless of what I went through. I left the store and drove to ******* to pass time until they called me when I realized the store would be closing soon at 7. Since they had not called me yet, I called the store and and expressed my concern to the manager of how I felt like it was not fair that I could not receive some form of discount after I had wasted my time, gas, missed out on having my furniture delivered to my home, and purchased another item. ****** goes well what do you want me to? I lost your stuff, but I am doing the best I can to find it. I said I would like a discount or I would like for you to give me my item for free. He said I cant and wont do that. I said so you are admitting to me you lost my things and do not want to accommodate me for my troubles? I said you are being recorded and I am taking this up the ladder. He said I dont give a **** what you do, do whatever you have to do to make you feel better I am sorry, but I cant do anything about your lost item. I ended up getting my item, still paying full price. (I have Videos)Initial Complaint
04/07/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a 10K gold chain from this company. The chain is not real gold. It is gold plated. I took it back to the store and I was told the person that sold it to me was no longer at the location. The person told me they would get back to me and I haven&#**;t heard anything. I paid $273.10. The original description said it was a 10K Gold chain and I showed this to the person at the store.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
24 total complaints in the last 3 years.
12 complaints closed in the last 12 months.