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          Find a Location

          Puryear Custom Pools has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Puryear Custom Pools

              2200 Cantrell Sansom Rd Fort Worth, TX 76131-1606

              BBB Accredited Business

            • Puryear Custom Pools

              3309 N Central Expy Ste 330 Plano, TX 75023-6925

            Business ProfilePuryear Custom Pools

            Pool Contractors
            Multi Location Business
            BBB accredited business

            Contact Information

            2200 Cantrell Sansom Rd

            Fort Worth, TX 76131-1606

            Visit Website
            (817) 306-5169

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/29/1999

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Business Details

            This is a multi-location business.

            Find a Location

            Puryear Custom Pools has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Puryear Custom Pools

                2200 Cantrell Sansom Rd Fort Worth, TX 76131-1606

                BBB Accredited Business

              • Puryear Custom Pools

                3309 N Central Expy Ste 330 Plano, TX 75023-6925

              Location of This Business
              2200 Cantrell Sansom Rd, Fort Worth, TX 76131-1606
              BBB File Opened:
              11/3/1999
              Years in Business:
              27
              Business Started:
              6/13/1997
              Business Started Locally:
              6/13/1997
              Business Incorporated:
              12/1/2003
              Accredited Since:
              10/29/1999
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Satterwhite Construction LLC
              Business Management
              • Mr. Jason Satterwhite, Owner
              • Mrs. Jennifer Satterwhite, Owner
              Contact Information

              Principal

              • Mr. Jason Satterwhite, Owner

              Customer Contact

              • Mrs. Jennifer Satterwhite, Owner
              Additional Contact Information

              Fax Numbers

              • (817) 306-3681
                Primary Fax

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Hiring a pool contractor

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/28/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I had a pool built and was finished the last week of August 2024. I started seeing issues shortly after and reported them to the maintenance, pool builder and warranty team. Below are the issues that I need help resolving.1. Concrete is breaking in several areas on deck, worsens each day 2. Robot has been fixed 3 times, the bag to pool cleaning robot is defective and needs to be replaced. 3. The retaining wall was not sealed properly and is breaking, gets worse by the day. 4. The 5. Irrigation in the front tree is still not repaired and other areas in the back behind retaining wall still an issue. 6. Mastic job was done very poorly, coming up.
              Read More
              Read 1 More Complaints

              Customer Reviews

              3 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jim B.

              03/29/2023

              They did not install tile correctly and it came off my pool. When I asked them to at least help me get it fixed ***** tried to charge me $3000 for less than 50 linear feet of tile. It was only $6500 to have the entire pool redone.They do not stand behind the work and even worse they try and take advantage of clients. I wish I had never had them do my pool. It's bad enough they would not fix it but I could not sleep at night trying to overcharge and take advantage of someone like this

              Puryear Custom Pools Response

              03/30/2023

              The tile for this project was installed to industry standards and appears to have failed due to water chemistry and/or freeze damage. The tile warranty for this project expired on 08/14/2021. The tile in question is an upgraded glow in the dark tile and it is very expensive to install/replace. The cost of the tile alone is the majority of the amount offered to this customer. This was also a free upgrade done at the time of construction. This tile is a level 7 tile and the rest of the pool tile is a standard level 0 tile. We were willing to replace the tile at below cost in an attempt to help the customer resolve this situation. This customer declined our offer. We are still willing to work with this customer and we were absolutely not trying to "overcharge and take advantage" of them.

              Customer Response

              03/31/2023

              I was told I could have any glass tile for my spillway and level one tile for $6500 when the entire pool is being fixed. Once I just wanted the spillway the tile cost magically increases to a ridiculous cost. I was not even asking to go back with the tile that was not installed correctly in the first place. This company not only did not stand behind the workmanship they refused to help me fix the mistake at a reasonable price.

              Puryear Custom Pools Response

              05/25/2023

              I believe that this is a case of misunderstanding. The quote that you received for just the spillway was for the glow in the dark tile. The glow in the dark tile is not a standard glass tile. Yes, you can get regular glass tile much cheaper than what you were quoted for the glow in the dark tile and we would have been happy to quote that but you never gave ** that opportunity. You never once told ** that you were looking for a different tile. We still stand by our product and assure you that your tile was not installed incorrectly. If you would like to discuss this further, please contact ********************* at our office.  
              Read 2 More Customer Reviews

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