Business ProfileforFun Town RV, LP

I would not recommend anyone purchase anything from Funtown RV in ********. I have had nothing but problems with ******* from the time I went to pick up my new camper. On the day of pickup we found the roof ladder was broken and the running lights on the trailer did not work. I wasted a half a day waiting at the dealership for the service department to repair my brand new never used camper which they were unable to do. Within a month the water heater went out.I hired a service man recommended by the dealership to come out and look at the water heater *********** man called ***** the *************** manager and I **** ***** verbally authorize the warranty replacement of the water heater. I had to pay the repairman $1,300 up front for the replacement and I was assured by Funtown they would reimburse me for it in 10 days. I waited a month and called the dealership last week looking for my check. They informed me that the reimbursement was denied because ***** did not get pre- approval for it from the manufacturer. I called Forest River to explain the situation and they agreed to reimburse me for the water heater at their cost as a good will gesture but not for the labor. Basically half of what I paid.I called ***** (after many hours of trying to reach him and multiple calls to him) and he apologized profusely for not getting the pre- approval required and offered to reimburse me the balance for a full refund. He said he would expedite the check request and have a check to me in 5 days. Today is the 5th day with no communication. I was finally able to speak with ***** ***** at the dealership who told me they didn't know if Corporate had approved the reimbursement or if the check had been processed. She would call to find out and get back to me. Still no response from ***** the service manager. I am now out $1,300 plus the interest on my credit card with no resolution in sight all because of incompetence, empty promises, and lack of communication on their part.

Good Morning,

Service has been aware of the issues and have since gotten them taken care of. The ** and Reimbursement Check for mobile work have been picked up as of 10/24/24. Thank you.