Business ProfileforCircle L Solar, Inc.

Complaint Summary:We required the replacement of solar panels due to critter damage to trunk cables, resulting in the replacement of five panels by Circle L Solar. Additionally, Circle L Solar technicians replaced five functioning microinverters with new ones, due to compatibility issues, for which we incurred costs. Despite multiple requests over several months, Circle L Solar failed to return the five functioning microinverters they removed.Chronology:- On October 20, 2023, a productive conversation with ********************* resolved outstanding issues, including invoicing. ********** committed to locating and returning the five microinverters.- On November 13, 2023, Administrative ************************** Specialist ************************* informed us Circle L Solar was unable to locate the microinverters and promised to replace them with new ones.- On February 8 and 16, 2024, we inquired about the microinverters. ************************* offered $500, insufficient to cover the cost of replacement.- On February 19, 2024, ************************* rescinded the $500 offer, declared the issue closed, and refused further communication.Issue:Circle L Solar failed to return the five functioning microinverters they removed. Despite promises from ***************** and ************************* to locate/replace them, Circle L Solar unilaterally closed the issue without fulfilling their commitment.Resolution Requested:We request the fulfillment of the written promise for five new microinverters as previously agreed upon.