Business ProfileforPulse Turnkey
At-a-glance
Customer Complaints
1 complaints closed in last 3 years
1 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
- Location of This Business
- 910 Collier St Ste 200, Fort Worth, TX 76102-3524
- BBB File Opened:
- 6/6/2022
- Years in Business:
- 3
- Business Started:
- 3/19/2021
- Business Incorporated:
- 8/11/2021
- Accredited Since:
- 5/22/2024
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Texas Solar Solutions, LLC
- Business Management
- Mr. James Lockhart, Managing Member
- Mr. Kelly Riley, CFO
- Contact Information
Principal
- Mr. James Lockhart, Managing Member
Customer Contact
- Mr. James Lockhart, Managing Member
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/11/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jeff C
1 star08/08/2024
Pulse Turnkey Response
08/09/2024
Dear ********************,
We sincerely apologize for the inconvenience and delay in responding to your requests. There is no excuse for the lack of communication, and we fully intend to honor our commitment to resolving any issues with your system.
The installation of your solar system was completed under the previous ownership of Texas Solar Solutions, which has since been acquired by us.Unfortunately, it has taken us longer than anticipated to transition and address maintenance repairs on systems installed prior to the change in ownership, and for that, we sincerely apologize.
As part of this transition, we have been working diligently to transfer over ***** installations into our new CRM and customer portal. Unfortunately, this process has caused delays in our ability to respond to some customer inquiries in a timely manner, including yours. We deeply regret this and want to assure you that your concern is being prioritized at the highest level.
We will have a representative reach out to you today to confirm a time to visit your property and expedite the resolution of the issues with your system.Please know that this delay is entirely on us, not the customer, and we are committed to making things right.
Thank you for your patience and understanding during this time. We look forward to speaking with you soon and ensuring that your system is fully operational and that all promises are upheld.
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