Business ProfileforFrisco Chrysler Dodge Jeep Ram

I made an appointment for 8/10 at 7pm to appraise my car through the *** Instant Cash offer program, whereby participating dealerships are contracted to offer the price for a car that *** determines online. The appraisal is meant to be a formality so long as the car is in the condition it was reported online. I made the appointment with an employee, ** *********, who was aware of the *** price ($39,777) and assured me that Frisco CDJR would try to do even better than that price if possible. My appointment was confirmed by ***** at 5pm on 8/10. Upon arrival, I was met by ******* and not *****, but was assured that he was an appraiser who was ready to help me. He came back after a few minutes doing the appraisal, and without acknowledging any prior contact I may have had with his dealership, and offered $37,000 for my car, and proceeded to try and explain away the price. When I told him about my previous exchanges with ** *********, and the *** instant purchase program that brought me in, he shrugged me off, saying this was the best he could do. In general, I understand that seeing eye to eye on the value of a car can be subjective, but this was clearly an intentionally deceptive practice, because even once he knew what the contracted *** value number was, he did not offer to check on the details of that program at all. Further, when he tried to compare my vehicle to another car that was valued at $38000, he picked one that had less features, ***** more miles, and a number of specific add-ons missing that would have increased the value of his offer. As I left, I told his team at the front desk that he completely wasted my time by not honoring or acknowledging the way I was led to believe the encounter would transpire. At that point, he aggressively lunged himself forward towards me while showing his disgust. Another employee had to put up his hands and tell him to back off. This same employee also completely ignored me, and simply said "you should leave".