Business ProfileforSit Means Sit Dog Training

Sit Means Sit in Houston, TX has authorized multiple payments on my card on file after we completed our dog training program without my consent. The owner "HP" has refused to take any action for the over payment. I have been calling over a hundred times for the last 8 days for someone to handle my customer service issue. When I do get a hold of someone, they tell me only "HP" can authorize the refund. "HP" is the owner & coincidentally never available or reachable. Every day "HP" tells me I can either expect his phone call or his action to this concern by the following day. The following day comes & another unfulfilled promise is made. It's a never ending cycle. This man is a liar & does not manage his business professionally. Either he truly has the worst luck in the world to have multiple "emergencies come up" or he's a con artist. Either way the way he runs his business is embarrassingly unprofessional. What could have been a simple fix by an account manager or an administrator has grown into such a hardship for myself & my family as we need our money back with no realistic timeframe for when to expect it. I strongly suggest to avoid signing up for Sit Means Sit under the Katy, TX or Houston, TX locations. Those are managed under "HP". Instead I'd suggest to sign up at the North Houston location. The training itself given by the trainers were a great experience. Working with "HP" has been an absolute nightmare. I regret ever signing up.