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          Find a Location

          Luna Furniture has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Luna Furniture

              7010 Harwin Dr Unit A Houston, TX 77036

            • Luna Furniture

              16525 North Fwy Houston, TX 77090

            Business ProfileLuna Furniture

            Furniture Stores
            Multi Location Business

            Contact Information

            7010 Harwin Dr Unit A

            Houston, TX 77036

            Visit Website
            (832) 900-3800

            Customer Reviews

            1.8/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            24 complaints closed in last 3 years

            10 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 4

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company specializes in all types of home furniture. Furniture for the Living Room, Dining Room, Bedroom, Children's Room, and Office; including mattresses, and fine home decor pieces. Luna strives to offer luxury items at reasonable prices.    

            Business Details

            This is a multi-location business.

            Find a Location

            Luna Furniture has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Luna Furniture

                7010 Harwin Dr Unit A Houston, TX 77036

              • Luna Furniture

                16525 North Fwy Houston, TX 77090

              Location of This Business
              7010 Harwin Dr Unit A, Houston, TX 77036
              BBB File Opened:
              4/16/2020
              Years in Business:
              4
              Business Started:
              12/5/2019
              Business Incorporated:
              4/1/2016
              Type of Entity:
              Corporation
              Business Management
              • Mr. Orhan Ilhan, President
              Contact Information

              Principal

              • Mr. Aaron Demir, General Manager

              Customer Contact

              • Mr. Aaron Demir, General Manager
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              24 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/02/2024

              Complaint Type:
              Delivery Issues
              Status:
              Unanswered
              On the June 6, 2024 I made an On-line purchase with Luna Furniture out of Houston, Texas for the amount of $2,464.90 for dining Table and Chairs. My order confirmation number provided by Luna Furniture is #36173. Along with the order confirmation, it stated that I would receive an E-mail that states when our Order is ready. I never received this E-mail as of this date July 6, 2024. I have tried numerous times to contact this company via Telephone, text and have left voice mails. On Jun 10th, I received an Email from an individual named Emily, that stated, "the items I ordered are being processed and will be ready for deliver in 10 business days." It also states, "Once the items reaches the final terminal closest to our address, the carrier would contact me." To this date, NO carrier has contacted me. To this date, 2 July, 2024, I am still awaiting any contact from the delivery company and my furniture I have ordered. Hopefully by using this avenue (BBB) I can get resolution.
              Read 23 More Complaints

              Customer Reviews

              5 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Cheryl P

              10/13/2024

              Ordered a chair from them and was told me that it was going to be 7-10 days for delivery. If has been a month seen I placed the order and still don't have a chair. Was told Friday 10-11-24 that they are going to deliver it tomorrow from 7 to 10 pm and it was not delivered. I would like my money back. ASAP so I can order from someone else.

              Luna Furniture Response

              10/15/2024

              Dear Cheryl, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced with the delivery of your chair. Upon reviewing the situation, our records show that we attempted to deliver the chair on the scheduled date. Unfortunately, our driver was unable to get in contact with you upon arrival at your location, which is why the delivery could not be completed. We understand how frustrating this situation must be, and we take full responsibility. To resolve this matter, we have already processed a full refund for your order. The refunded amount should reflect in your account within the next few business days. Once again, we apologize for the inconvenience and appreciate your patience. Should you have any further questions or concerns, please don’t hesitate to reach out to us directly. Sincerely, Luna Furniture
              Read 4 More Customer Reviews

              Local BBB

              BBB of Greater Houston and South Texas

              More Info on Local BBB

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