Business ProfileforACCC Claims Service, Inc.
Current Alerts For This Business
Since September of 2016, the BBB Houston began receiving several complaints that are exhibiting the following pattern.
According to consumer’s disputes, it has been alleged that ACCC Claims Service, Inc. is denying claims due to lack of contact with their insured. Consumers have also mentioned when ACCC Claims Service, Inc. sets an adjuster, if issues arise in which the repair shop is required to contact them, they cannot get a hold of them for days or weeks. Resulting in overages for rental car and other supplemental claims not being approved.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Headquarters
- PO Box 680247, Houston, TX 77268-0247
- BBB File Opened:
- 9/2/1998
- Years in Business:
- 23
- Business Started:
- 7/2/2001
- Business Started Locally:
- 7/2/2001
- Business Incorporated:
- 7/2/2001
- Type of Entity:
- Corporation
- Alternate Business Name
- American Century Claims Service
- ACCC Insurance Company
- ACCC General Agency, Inc
- Business Management
- Mr. Jack Ikenaga, President
- Contact Information
Customer Contact
- Mr. Jack Ikenaga, President
- Additional Contact Information
Fax Numbers
- (281) 919-0201Primary Fax
Phone Numbers
- (281) 919-0150Other Phone
- (281) 919-0201
Customer Complaints
4 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
11/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Shamesha M
1 star10/22/2022
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.