Business ProfileforSYNC Residential

I have lived at the Monarch in Fort Worth for almost 5 years now. When I first moved here, it was a great place to live. It was owned and operated by a different management company, and the staff were super friendly, helpful and efficient. In the last year or so, a new company has acquired my complex and the management has been absolutely terrible. They continue to raise my rent price and resident services fees even though many units in the complex are vacant. They also raised my rent higher than the price they are offering new tenants and continue to offer new tenants $500-$1000 discounts. I began having issues with roaches and previously had no issues. One morning, I woke up to several roaches on my walls and ceilings and went to the office and asked them to have pest control come that day to take care of the issue since I pay for pest control services monthly. They were extremely condescending, saying they were just "water bugs" and pest control could come Monday to spray my unit. They day this occurred was a Wednesday. I was also informed I could not pay for a pest control company to come spray my unit at my own expense because they had a contract with a certain company. I now have been having issues with my AC for almost 2 months. I have submitted 8 maintenance requests, called and showed up to the office in person countless times. I contacted the emergency maintenance line last week when the AC was completely out and it was 85 degrees outside and never received a call back. Every instance that I have called and left messages with the office I have asked for my call to be returned with an update and have never once had my call returned. When my first few maintenance requests were placed, a maintenance tech came to my unit and turned the thermostat down to 50 and told me that "everything was fine." After several more maintenance requests, phone calls and in person office visits, maintenance finally came to change the unit yesterday. It took almost 9 hours for them to fix it. I was not given any notice of when it would be fixed or how long it would take and did not have access to a bathroom for this 9 hour period. The maintenance technician also apologized for how long the installation took, stating that he "didn't know it would be that hard to install or that high in the ceiling." This leads me to believe he is not actually HVAC certified, despite me being told by management that he is. The AC is now leaking as of last night right after the repair and when I notified the office this morning, they said maintenance would "see it eventually." They simply do not care about their residents and exhibit a complete lack of communication skills or accountability to their tenants. My electric bill has been $100 more than usual the last 2 months due to my AC continuously running without cooling. I have contacted a lawyer because I simply do not know how else