Customer ReviewsforKindred Pest Control

This company is not transparent at the beginning of sale into the company. Be careful, read your contract they don’t provide the services mentioned at start up. Then there is poor communication each technician has told me something different when coming to my house so you don’t get the same tech. I think the tech just say anything to get thru the unfinished job to make the customer happy. Kindred mentions the client has to tell them what is needed. I asked what is the normal service and why do I need to tell you all about your job? I was then told there are tiers to the services, which was not explained to me in the beginning. My services started in August. I have had 4 techs out at my house because of poor communication and the company not providing what was initially sold to me. I paid one time quarter fee. Then cancelled because I’m still not happy with their services and poor communication. I don’t want free services from these folks just a waste of my time of course they charged my credit card 225 for cancellation it’s a waste of time don’t deal with these folks at all. They get you signed up then charge that cancellation fee and give a I’m sorry, I’m tired of hearing I’m sorry proper training is needed for the sales staff and pest technicians. Be transparent please stop taking people money with poor services.

Thank you for taking the time to share your feedback. We sincerely apologize for the challenges you faced with our services and communication. Your experience is important to us, and we take your concerns very seriously. We want to clarify some details regarding our rodent treatment services. Indoor rodent maintenance is included with your quarterly subscription; however, it requires your request to schedule appointments for placing traps and for us to return to dispose of them. We apologize for any confusion. Additionally, our outdoor rodent maintenance package includes bait boxes, which can be purchased separately for $50 each. Unfortunately, we cannot maintain bait boxes that are purchased from or placed by other companies due to our policy. If you received different information about these services, please let us know so we can investigate and address any discrepancies. We understand that clear communication is vital, and we are committed to improving our training for both our sales staff and technicians. Your feedback will help us ensure that all team members provide consistent and accurate information moving forward. Please feel free to contact us directly if you have any further questions or concerns. We value your business and hope to regain your trust in the future. Thank you again for your feedback!

I have had this company treating for 6 years and never have I had an issue with getting service done and being bug free. Of course in Houston bugs come back but these guys are always jolly on the spot ready to treat as soon as I ask. They only ever charge me after they come treat and the best part is I don't even have to be home for them to treat, they just take care of the whole outside! Everyone should check out this company bc I have never found another company that does as much as them. Especially with their mosquitoes treatments! Highly recommend.

It sounds like you’ve had a fantastic experience with this pest control company! It’s great to hear they’ve been consistently reliable and effective for you over the years. Their approach to treatment—being prompt, flexible with scheduling, and charging only after service—is impressive. Plus, the added convenience of not needing to be home is a huge bonus. Your recommendation, especially for mosquito treatments, is valuable for anyone dealing with those pests. Thanks for sharing your positive experience!

I am writing to formally lodge a complaint about the unsatisfactory service provided by Kindred Pest Control. I became a customer of this company in May 2024, following the wind storm in my city. Per our agreement with Kindred my house was to be serviced 30 days later. However, nobody arrived on the scheduled date. After a week of waiting, I called to request any available date for my home to get the service as promised, but my calls went unanswered. After several attempts, an appointment was made for the following week, yet once again, nobody showed up. After two and a half months of inconsistent service, I received an email stating that a technician would come on Friday, August 1, 2024. When I called to inquire about the missed appointments and the breach of our agreement, the representative ignored my concerns and blocked my phone number. In light of this experience, I am no longer willing to continue with Kindred Pest Control. To my dismay, I have been informed that I am required to pay $280 for not allowing the technician to work on my yard today. This demand is unreasonable given the subpar service and poor communication. I am requesting the immediate waiver of this charge and the cancellation of my contract without incurring any additional penalties. The service I have received falls well short of what was promised and what should be reasonably expected by any customer. This company was unable to address this issue promptly to prevent further escalation. My experience has been disappointing, and I would not recommend Kindred to anyone due to the unacceptable lack of communication and customer service. I strongly advise others to seek pest control services from a different company to save themselves time and avoid similar headaches.

Thank you for taking the time to share your experience with Kindred Pest Control. We sincerely regret to hear about the difficulties you encountered during your service period. Your feedback is invaluable to us, and we take your concerns seriously. We would like to clarify that we made multiple attempts to accommodate your scheduling needs by offering to reschedule your service at a date and time of your choosing. Unfortunately, we understand that you declined our offer. As outlined in the Service Agreement you signed upon enrollment, you participated in a promotional package for $1, which included five services. It was clearly stated that canceling prior to fulfilling this agreement would incur a reimbursement fee of $228. We understand that this situation is frustrating, and we empathize with your feelings regarding the service you received. We are committed to maintaining open lines of communication and ensuring that our customers feel valued. If you have any further concerns or would like to discuss this matter in more detail, please do not hesitate to reach out to us directly. We appreciate your understanding and hope to find a resolution that is satisfactory. Thank you for bringing this to our attention.

I absolutely love this company, their customer service us amazing. I have the ******** mosquito service. Best thing I ever did this summer, I can let the kids out without them getting bit

That's wonderful news! It sounds like Kindred's Pest Control service has truly enhanced your summer experience. The ability to enjoy outdoor activities without the annoyance of mosquito bites is truly a game-changer. Moreover, finding a company where top-notch customer service aligns perfectly with the quality of their products is always a win-win situation. Thank you so much for taking the time to leave a review.

I wish I would have read these reviews before selecting this company to do my pest control. THEY ARE THE WORST. They do not come out at the appointed time frame you choose. I've only had them a month and had to cancel. They come off as the sweetest people in the beginning. So they did the first spray and I still seen bugs so called them back. They were to come between 3-530 but showed up at 630. By that time we left. These people act like you have all day to wait on them with no apology. So they were only able to spray the outside. I voiced this and they were to come back on that following Saturday and never came back. I called and the rep swear they never confirmed the appointment, but I have the text message showing otherwise. I HATE THIS COMPANY THAT TOOK MY MONEY. She went ahead and cancelled with no apology just took my money for the early cancellation fee. Couldn't file a complaint with BBB because this sorry company is not BBB accredited. They are horrible and NO ONE should use them. I'll be sure to spread the word. They get 0 stars from me.

We are truly sorry to hear about your recent experience with our service. We sincerely apologize if the timeframe of your appointment was not suitable or if there was a delay in performing the service on time. We understand that waiting for a service can be frustrating, especially when it disrupts your day. Please know that sometimes, due to unforeseen circumstances, our technicians might be late. We aim to provide a heads up in such situations, and we deeply regret if this communication was not effectively conveyed to you. We value your time and are committed to improving our notification process. Regarding the early cancellation fee, we apologize for any misunderstanding. As outlined in our contract, any discounts applied to the first service are due if the service is canceled prematurely. This policy helps us maintain fairness and quality service for all our customers. We appreciate your feedback as it helps us to improve our services. If you have any further concerns or require assistance, please feel free to contact our Customer Service team at 979-436-8023 between 9 AM and 5 PM.

They came to my door and I agreed for thir services after first services I got rashes and short breathing then I called I asked them to cancel manger told me you have to pay cancelation fee 220.00 I told him I got sick is health issue for first charge was 1.00 I didn't canceled but today I called and asked for company license he said I can't give you I told him don't charge me send me bill I will pay with check he said OK as soon as I hang up they withdraw money from my account now I'm short for my bill I paid I told manger I will pay with check but ignored me withdraw money without my approval and email me cancelation letter I didn't signed but someone ealse did before my signature for cancelation they withdraw money and no respect I didn't sign anything but they have money from my account

We understand that the situation you are facing is causing you distress, and we want to ensure that your concerns are addressed with the utmost care and attention. Regarding the cancellation fee, we would like to clarify that as per the agreement signed at the onset of our services, a cancellation fee is applicable if the contract is terminated prematurely. This policy is in place to allow us to allocate resources efficiently and serve our customers effectively. We also want to address the health concerns you've mentioned. Our agreement does state that some of our pest control products may have an odor and that any health concerns should be diagnosed by a physician prior to treatment. We take the well-being of our customers seriously and recommend discussing any potential reactions with a healthcare provider before proceeding with our services. In terms of the billing process, we apologize for any confusion that may have occurred. Our records show that the charge was processed after informing you of the cancellation fee during our phone conversation. We understand that you prefer to pay via check, but once a charge is processed, we are unable to reverse the transaction and accept a different form of payment. We assure you that both the service agreement and the cancellation document were signed with the understanding of these terms. However, we are committed to ensuring your satisfaction and would like to offer our assistance in resolving this matter to your satisfaction. Please contact our customer service team at 979-436-8023 so we can discuss this further and find a suitable resolution.

I use this pest control company for both my personal and rental properties. I seldom leave reviews but this pest control company has been the best one I have found so far and I have tried many pest control companies. I strongly recommend this company.

That's fantastic news! We sincerely appreciate you taking the time to leave such a positive review for our company. Finding a reliable pest control service can truly make a difference, and we're thrilled that you've had such a great experience with us. Thank you so much for recommending our services!

Last night a Kindred Pest sales guy rang my doorbell at 9:00 p.m. - after more than a minute I decided to answer the door because the person wasn't leaving. That's when he started the typical sales pitch of saying Kindred treats several homes in the neighborhood, etc., and then asking pre-programmed questions. I told him I wouldn't do business with any company that rings my doorbell at 9:00 p.m. and I shut the door. I sent a complaint email to ****************** and received an auto-reply stating they had notified the "relevant department" about the issue. That only made the situation worse. I have read other posts on this site, and on ********, and many consistently say this company's sales tactics are horrible and irresponsible. Since the owner(s) of Kindred continue to permit their sales ***** to continue these practices, I think they should be cited, fined, closed down - or all of the above. Pathetic.

We truly understand how frustrating and intrusive it must have been to have a salesperson ring your doorbell so late in the evening, and for that, we sincerely apologize. Your peace and privacy in your own home are of utmost importance, and we regret any disruption caused by our sales representative's actions. We completely understand why you felt the need to express your concerns directly. Upon receiving your feedback, we immediately escalated the matter to the relevant department, which is our Sales team. While the reply may have seemed like an auto-reply, please rest assured that tangible actions have been taken to address the issue internally. Your feedback is invaluable to us, and we are committed to improving our practices to ensure that incidents like this are not repeated. It's disheartening to learn that others in your community have also had negative experiences with our sales tactics. We recognize the severity of the situation and the importance of holding ourselves accountable for our actions. Your suggestion of potential consequences, such as citations, fines, or even closure, underscores the urgency of addressing these issues. We take your concerns seriously and are actively working to rectify the situation. Your voice matters greatly to us, and we are committed to listening and responding appropriately to feedback from our community. Please know that we are dedicated to resolving this matter swiftly and effectively. Thank you for bringing this to our attention, and we apologize once again for any inconvenience caused.

Is no stars an option? Just had a young punk knock on the door soliciting to use their service. He asked if I was the man of the house and I asked who he was because all I could see was a name(Kindred) on his shirt. Instead of telling me immediately it was pest control he grabbed his shirt and pulled the name out where it was easier to see so I said “that don’t tell me nothing who are you?” He said “pest control!” I told him calmly we had a service already and I wasn’t interested and started closing the door. He yells as the door was closing “you’re crazy for not using us!” I let it go and started walking away from the door. Unbelievably he knocked again. Now I was mad. I opened the door and he started to try and control the conversation and I laid into him. Told him get on his little scooter and get off my property. He got this smirk on his face as if to say ok you’ll be sorry. I said stand there and make stupid faces and see what happens. He went to the house next door and started knocking and I yelled across because I knew they weren’t home “they don’t want your services either move along!” I looked them up because I was gonna call their office and tell em what I thought about there worker and found this page showing the same type of issues and complaints. Go figure!

We express our sincerest apologies for the distress and inconvenience caused by the aggressive behavior of our door-to-door sales representatives. Your experience is certainly not reflective of the standards we uphold at Kindred, and we deeply regret any discomfort this situation may have caused you. We take reports of aggressive or disrespectful behavior from our representatives very seriously, and I assure you that we are taking immediate action to address this matter internally. Such conduct is completely unacceptable and goes against the principles of professionalism and respect that we strive to maintain in all our interactions with customers. Please rest assured that your feedback has been noted, and we will reinforce our policies regarding door-to-door sales and the importance of respecting customers' wishes, including any posted signage. Once again, I apologize for the distress caused, and I thank you for bringing this issue to our attention. If there is anything further we can do to rectify this situation or if you have any additional concerns, please do not hesitate to contact us directly.

Very reliable company. I have no bugs. Customer service has been very responsive.

It's wonderful to hear that you've had such a positive experience with the company and that they've been able to effectively address any concerns you've had. Reliable service and responsive customer support are definitely valuable qualities in any company, especially when it comes to pest control. If you ever need further assistance or have any questions, feel free to reach out.