ComplaintsforMacArthur Place at 183

• Initial Complaint

  08/31/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I moved in to these apartments in September of 2021. In the beginning, the manager kept postponing the entry, because of cleaning issues. When I finally received the apartment, it was horrible, the kitchen was dirty, there was old oil under the stove , the oven was filthy, the cabinets beside the refrigerator had and still has things in it. ( I never opened those cabinets again, the trash they left there, is still there. ) The refrigerator it self , was dirty. They cleaned it with some type of product and the stain never came off, till this day. The toilet in the restroom was not switched out, the old one was still there. The counter has stains , the floor had white stains , and the mirror looked very old. The bedroom was even worse. There were many cracks on the bottom of every corner. There were mud stains in the closet and there was a very clear space between the slide in door and the wall of the bedroom. The balcony itself is very hazardous, the poles that are supposed to be supporting the top balcony are not. There is a 2-4 inch space between the poles and the top balcony. Which is very dangerous, and i am currently pregnant and have a 1 year old daughter. I put money out of my pocket to fill in the cracks in the apartment. I've told them plenty of time to fix the problem and they never did, I've asked for a new mirror , and they painted over the old one. I've asked for the light in the entryway and they plugs ins on the wall to be fixed , and they never were. I've reached out to the manager and assistant manager and they said they are not able to do anything .

  Business response

  10/27/2022

  Business Response /* (1000, 5, 2022/09/01) */ Good morning Mrs. ********, Thank you so much for your email and I see that your move out is schedule for September 9th, 2022 and I will be more than happy to walk the unit before your move out date to ensure any damages noted on your move in inventory will not be assessed to your account. Please let me know when is a good time and date for you. I do see in your portal that you only entered 2 work orders, 1 was completed and the 2nd was cancelled per your request. I have attached a screen shot of your work order list. Please remember that you need to enter your portal and create all work orders under this platform, to avoid any miscommunication. Thank you for being a valued resident and we are here to assist you in any way possible. Please let me know, if you have any questions or concerns.

• Initial Complaint

  06/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been having issues with my ceiling bubbling up with water due to the bad plumbing in the apartment. The ceiling started to leak out water and I notified the maintenance to come take a look. They came down to see water dripping and then said they will be back and never came back. I then place a order online for them to come back to see what the problem is , they came back ripped out a hole in the ceiling and never came back to fix it. Every time they flush the toilet up stairs the water rains into our apartment. There is mold growing in the ceiling and now it looks the the wall is about to cave in due to them not coming back to fix the water leakage. I am ready to break my lease and I do not feel comfortable here. That is not fair for them to treat a tenant like this. We pay out rent on time I just don't get why they feel comfortable leaving me and my 7 year old daughter to live in these conditions. My name is ******* ****** ********** and I live in apt *****

  Business response

  07/20/2022

  Business Response /* (1000, 5, 2022/06/06) */ Hello Mrs. *******, Thank you so much for brining this to our attention and apologize for the huge inconvenience. Our plumbers were in your unit today and were able to fix the leak, can you please confirm this? My tech is there now fixing the brace under the toilet and once this is done, we will send our painter to fix the wall repairs. We did release you from your contract, but you stated that you want to transfer instead, are you still considering the transfer option or would you like to be release from your contract? We would love to keep you as our resident and have reserved a unit for you, just let us know what you would like to do. Again, please accept my apologies and let me know if there is anything else we can do for you. Best regards, Liberty L**** Community Manager 469-423-6300

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩