Business ProfileforPinnacle Propane, LLC
At-a-glance
Customer Complaints
85 complaints closed in last 3 years
16 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Business Details
This is a multi-location business.
- Headquarters
- 600 E. Las Colinas Blvd STE 2000, Irving, TX 75039-5616
- BBB File Opened:
- 5/6/2014
- Years in Business:
- 14
- Business Started:
- 7/1/2010
- Business Started Locally:
- 7/1/2010
- Business Incorporated:
- 7/22/2010
- Accredited Since:
- 4/24/2023
- Type of Entity:
- Limited Liability Company (LLC)
- Hours of Operation
Primary
- M:
- 8:00 AM - 5:00 PM
- T:
- 8:00 AM - 5:00 PM
- W:
- 8:00 AM - 5:00 PM
- Th:
- 8:00 AM - 5:00 PM
- F:
- 8:00 AM - 5:00 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Mr. Jacques Bouchard, Digital Marketing Specialist
- Contact Information
Principal
- Mr. Jacques Bouchard, Digital Marketing Specialist
- Mr. Bram Graber, CEO
- Ms. Barbara Vecchio, CFO
Customer Contact
- Mr. Jacques Bouchard, Digital Marketing Specialist
- Mr. Bram Graber, CEO
- Ms. Barbara Vecchio, CFO
- Additional Contact Information
Website Addresses
Customer Complaints
85 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
10/29/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
35 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Ruby R
1 star10/22/2024
Pinnacle Propane, LLC Response
10/24/2024
Dear ****,
Thank you for bringing this to our attention, and I sincerely apologize for the frustration this situation has caused. This is certainly not the experience we want any of our customers to have. I am currently having trouble locating your account with the information provided, but I am more than willing to speak with you directly to resolve this matter and make things right.
Please send me your contact information via a direct message, and I will personally reach out to ensure this issue is properly addressed. We deeply apologize that this has occurred, and we are committed to resolving it as soon as possible.
Thank you for your patience, and I look forward to resolving this for you.
Best regards,
***** *****
Pinnacle Propane Customer Success Team
Pinnacle Propane, LLC Response
10/31/2024
Dear Ms. ************************** you for bringing this matter to our attention and for allowing us to work with you to resolve it. After thoroughly reviewing your account, we identified an error in the billing amount, and we sincerely apologize for the oversight and any frustration it caused.
To clarify, while we did not double bill your account, there was an overcharge on your original transaction. A credit of $121 was applied to your account, which was then used toward your most recent propane purchase. After applying this credit, a balance remained, which we have now adjusted by adding a $50 courtesy discount and waiving the $10 collection fee as a gesture of goodwill.
We value the opportunity to make this right and have provided you with the requested account statements for your records. Please feel free to reach out to me directly if you have any further questions.
Thank you again for your patience, and we apologize for any inconvenience.
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