Business ProfileforRSI Repair Services

Over the past 5 years , I have sent 3 different Samsung Z fold cell phones to be repaired under manufacturer's warrant. I have never used these devices until I had received a durable case fpr the phone and screen protectors. Each time I take pictures of the devices prior to shipping. The 1st time they claimed the phone had a damaged camera as well as the screen. The tried to cancel the warranty and send me bills over $400. Each time after going round and round and spending hours on the phone , they even put the technician on the phone and apologized for it being damaged in shipping when I trued to email the pictures. Now September 5th 2024 they received my Z Fold 5 phone that just needed the charging port repaired. The phone still charged but the cable would fall out sometimes. The phones original manufacturers warranty is good until November 24, 2024. Today September 6th, I received an email that the hinge and screen are damaged and it canceled my warranty and they want $624.00 for the repair. I have pictures of the device going into the prepaid postage mailer they had sent me via **** Each time I used excessive amounts of bubble wrap and packaging supplies. I finally went online and searched RSI in ****** Texas reviews, and my hunch was correct. There are tons of complaints just lime mine. I figured what are the chances of it just happening to me all 3 times in 6 years that I sent a perfect device with no physical damage whatsoever, and get the same response. The last time the said the device was severely damaged. I figured they must have mixed up my device with another that was also being repaired. I definitely believe this company doesn't want to do the cheaper warranty repairs that are inexpensive and would rather ***** up charges that equal a new device. Some have stated they never received their device back until filing a complaint. Any help would be greatly appreciated as I have teenage children who I instill in doing the right thing.This isn't fair