ComplaintsforAcademy Sports & Outdoors

• Initial Complaint

  02/02/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unresolved

  More info

  Order #********* I bought it on 12/20/2021 received it damaged 12/30/2021 Its been a nightmare I have called them so many times im sick of it! It was missing two parts its been 2 months now they are suppose to get me the parts i need,I dont think that is ever going to happen ruined our holidays They need to get a better shipper They should just give my money back and let me keep the trampoline since no other parts will fit it! file a damaged claim with EFW #147089329 and then they could get it covered!

  Business response

  04/22/2022

  Dear Dispute Resolution Team: Thank you for providing us with the complaint from the above referenced customer. We appreciate the feedback from our customers as well as the BBB’s help in reviewing and resolving customer issues. This letter responds to your notice regarding the above referenced case. To the customer’s satisfaction, we believe to have resolved the issue addressed in the case above. 

  Customer response

  04/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  You cannot undo what we went through and ruining our holiday  and the time it took for you to do something about it!and all the phone calls i had to make to you
  
  Regards,
  
  
   
  

  Business response

  05/03/2022

  Dear Dispute Resolution Team:
  
  Thank you for providing us with the complaint from the above referenced customer.  We appreciate the feedback from our customers as well as the BBB’s help in reviewing and resolving customer issues.
  
  This letter responds to your notice regarding the above referenced case.  Unsuccessfully, we have tried to reach the customer to find a resolution for the customer's complaint. 

  
  If there is anything else we can do to help with this matter please let me know.
  
  
  Sincerely,
  Eneida L. *******
  Paralegal III

  
  

  Customer response

  05/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
    Because,of countless phone calls to them wasted most of my time my time is valuable to me all they done is refund the shipping dont care about ruining our holidays
  

• Initial Complaint

  12/28/2021

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  In June 2021 I purchased a billards pool table for $755.00. Upon delivery I contacted Academy Sports about the damages when I received the item. I never got a response back. Unfortunately the damage has gotten worse. So I contacted customer service again. I was told that I received 10% off and a refund for $101.00. I disagreed because that’s not a fair amount and refund. I called back again several times and I was placed on hold for over an hour and my call dropped three times. The customer service is ver horrible.

  Business response

  01/05/2022

  Dear Dispute Resolution Team:
  
  Thank you for providing us with the complaint from the above referenced customer.  We appreciate the feedback from our customers as well as the BBB’s help in reviewing and resolving customer issues.
  
  This letter responds to your notice regarding the above referenced case.  We are working closely with the customer and our vendor to find a solution to this issue.  
  
  If there is anything else we can do to help with this matter please let me know.
  
  
  Sincerely,
  Eneida L. *******
  Paralegal III

  Business response

  01/19/2022

  Dear Dispute Resolution Team,

  The customer, Academy and the manufacturer are discussing option to better resolve this matter.  This matter involves a defective product that customer is not agreeing to return for a full refund. 
  

  Sincerely,

  Eneida *******
  

  Paralegal III

   

   

  Customer response

  01/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

  I did not receive a response back.]
  
  Regards,
  
  
   

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩