289 Customer Reviews
Review from Amanda M
5 stars11/08/2024
Excellent customer service, excellent technical service. They showed up called beforehand and came at appointed time. I have never had such a Top Notch experience. Seriously highly recommend. My wifi works excellent and is at a very good price.Review from Steve L
5 stars10/29/2024
Quick and excellent service and install process. Connection is fast and efficient with no down time so far??Review from Theresa H
5 stars10/01/2024
Love the service they provide have had no issues with streaming or downloads. Highly recommend Vexus!Review from Gokay O
1 star09/15/2024
This company drill through my sewer line and cut my fiber optic line I make att fix it next day and vexus come 7:35 night broke it again . Now its been 3 day we got no internet and me and my family have to use potty putty in this Louisiana heat . And they not still doing nothing fix this . Why you guys making my family suffer . And they left all hole they dig open . I will never do any business with this people because they are not professional And they not do anything to help you Ive been in contact with the supervisor multiple times and call the company multiple times .3 days pass I pay for the plumber and pay for port a potty still no one contact us yetReview from Elisa C
5 stars09/12/2024
So far, so good the representative and the gentleman that came to install my equipment.Review from Maria F
5 stars09/11/2024
Excellent Service and ***************** Quick Install. Explained everything real thorough. Would recommend Vexus to others.Review from Brenda W
5 stars07/23/2024
Very professional and knowledgable. Thank you for the quick service.Review from Jack P
5 stars06/22/2024
The technician came to do the install early and walked me through the process. I was very pleased with the outcome. Great job.Review from Kristopher R
1 star06/04/2024
Didn't call before showing up. Would not let me talk to a supervisor. Not getting what the salesman told me. Have to wait for someone to call me back. This is a bad company false advertisementReview from Mark M
1 star05/11/2024
I was contacted by a Vexus employee and partner offering me a $50 internet service to persuade me to change from my current provider, ATT. They informed me that the price would be effective for a period of one year and then scale up to $60 per month. I was informed that I would get to devices that would provide me with much better coverage throughout my home. Great! Ill take it. The following day I received a text message informing me that my first payment of $70.82. When I contacted the office for an explanation, I was told they forgot to mention that there is a $10 charge each month for connection and $10 per month to rent the devices that enable the internet service. I could by my own router I was told but , in that case, they would be unable to assist me with any issues.A total scam and deceptive marketing practices. STAY AWAY FROM VEXUS
Vexus Fiber Response
05/15/2024
Customer was contacted on May 15, 2024, to resolve billing issue. Adjustments were made on May 14, 2024, to show the original stated amount of $49.99 plus tax. Customer was satisfied.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.