Business ProfileforVexus Fiber

We moved to ******* in March of 2024. We moved into a rent house and established an account with ******************. We just recently purchased a home in *******. I called about my disconnect and install. I told her I needed to keep the internet at the old house until 9/3/2024. She said she would make a note and that I needed to call back to officially cancel. Installation was supposed to occur at the new house on August 23, 2024. No one showed up I got a call at the end of the day (after I took off from work) and they said they would be there tomorrow. I said on a Saturday and he said yes ma'am. No one showed up. A whole Saturday wasted as well as a day off on Friday. I called on Monday and they said my appt for install was moved to the August 26th. NO ONE told me! I had to call my boss and rearrange my schedule. The technician was supposed to install the extender but he said I didn't need it and that it would save me money if I didn't get it. I was told it was a BOGO and he said that doesn't exist so I didn't install it bc I didn't want the extra charge. I called and set my cancellation date for the new house and then turned in my equipment and made my final payment. I called in bc I got a text that my account was past due. I have NEVER received a statement or notice of my new acct EVER! She said there was a mix up with how my account was created. I was charged fees that I shouldn't have been charged and she was going to adjust my bill and send me a link to pay. I paid the amount I was told in the link. I also told her our service was spotty and she recommended the other tower and I explained that situation and she said it was a BOGO so she sent someone out. I just got another message that my account is past due! They keep collecting more and more money and I am constantly told I owe more! No statements NOTHING! Very sketchy and when I call no resolution and no effort to try and keep me as a customer.