Business ProfileforSkyFlightCheap, LLC
Additional business information
***Failure to deliver products: Consumers allege they purchase tickets through the website and are immediately charged, but the tickets are never delivered and/or are not delivered in a timely manner.
***Poor customer service: Inability to reach customer service representatives to obtain ticket status and/or request cancellation; Customer service representatives disconnect the call before the customer received full assistance; Rude behavior or comments by staff.
On August 14, 2020, BBB submitted a written request to the company encouraging them to address the pattern of complaints.
On August 19, 2020, the business responded and indicated that the increased volume of complaints and pattern were largely related to business growth since February 2020, and the impacts of COVID-19 on the airline industry. The business also mentioned that staffing limitations due to COVID impacted their ability to respond as quickly to customer demands. The business indicated they have either already put a plan in place to address these concerns, or were in the process of making further modifications.
BBB is currently monitoring the business to determine if the stated action plan successfully eliminates or reduces the noted pattern.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Headquarters
- 3415 Custer Ste 114, Plano, TX 75023
- BBB File Opened:
- 5/14/2018
- Years in Business:
- 7
- Business Started:
- 9/3/2017
- Business Started Locally:
- 9/3/2017
- Business Incorporated:
- 9/3/2017
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Skyflightcheap LLC
- Business Management
- Mr. Jagdip Dave, President/CEO
- Mr. Rekha Dave, Vice President
- Contact Information
Principal
- Mr. Jagdip Dave, President/CEO
Customer Contact
- Mr. Jagdip Dave, President/CEO
- Mr. Rekha Dave, Vice President
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
15 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
03/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
6 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Gloria Z
1 star09/28/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.