Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Main Event Entertainment, LP (Corporate Office) has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMain Event Entertainment, LP (Corporate Office)

    Amusement Parks
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    36 complaints closed in last 3 years

    21 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Headquarters
    5445 Legacy Dr STE 400, Plano, TX 75024-3351
    BBB File Opened:
    8/23/2017
    Years in Business:
    22
    Business Started:
    11/28/2002
    Business Management
    • Chris Morris, CEO
    • Ashley Irby, Complaint Contact
    Contact Information

    Principal

    • Ashley Irby, Complaint Contact

    Customer Contact

    • Chris Morris, CEO
    • Ashley Irby, Complaint Contact
    Additional Contact Information

    Email Addresses

    Customer Complaints

    36 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    D’Andra K

    1 star

    11/16/2024

    First off let me say this facility is ran by unprofessional and incompetent people. Last night was my first and last party at ***************************************************. My daughter had her 13 birthday there and unfortunately someone stole money out of her birthday card. The host is questionable, I did my due diligence and called the cops because the manager was rude and wasnt getting back to me in a timely manner. The host gave my daughter back an empty card with no money. After she asked where is my money she stated there is cameras everywhere. I dont care what anyone says an employee knows where to go and not be seen. My point was our party was from 5:30-7:30pm and we went bowling first and sat the card down. We left and the host gave me the bill. Then proceeded to clean our area in preparation for the next party. So she seen the envelope addressed to my daughter it said Brie. She gave it back to her at 7 right before we were getting ready to leave. Not the parent but a child. So I waited for the cops while I waited the manager proceeded to tell me one of the girls stole the money. Putting it into there bra and that she didnt see anything on camera. The cop called me later that night and stated the host opened the envelope but didnt take the money. Why would she open something addressed to someone else. Shes looking for something right? Then she waited over a hour to return an empty envelope the cop didn't see anything but that doesnt mean it didnt happen. Im disgust with the company, so someone (manager) took my daughter to get a plush toy. Who couldnt confirm or deny if his employee stole from my child since I called the law. I feel like something else shouldve been done. I was giving a different companys corporate number. Im not even sure its even the same entity as main event. I should sue this company for the manger blaming the kids and going as far saying the put it in their bra that defamation. I will never return and I see why its rated F.

    Local BBB

    BBB serving North Central Texas

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.