ComplaintsforRevital U
CBD Oils
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Complaint Details
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Initial Complaint
07/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I was charged by RevitalU for a recurring monthly order that never arrived. ALL phone numbers for this business are not in service. SCAM! I would like a full refund.Initial Complaint
07/11/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have been a customer of ********************** off and on for about 6 years. I have a monthly order for their Smart caps. This month my normal automatic payment came out for my smart caps subscription. However, they charged my account twice for one package of smart caps. I have been trying to get their customer service number ALL morning. Any number that I find associated with Revitalu is to no avail. When I call a voice says this number is busy, or it has the line busy beeping. No way to get ahold of them. I tried emailing them as well, but I'm not hopeful that I will hear anything back. How can a company that sells merchandise NOT have a customer service number to provide customer service? This is crazy!!!Customer response
07/13/2024
This issue has been resolved. They sent me the items that were paid for. It just startled me because I only had 1 confirmation email for 1 order and in my order history on their website it was only showing I had bought 1 thing but I had 2 charges on my account. But they mailed me what was paid for so everything is fine. Thank you!Initial Complaint
07/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We canceled a recurring shipment 3 months in a row and they kept sending and charging us for the product that was not the same product we used in the past. They changed the formula and the product no longer worked. We refused the last shipment and it was delivered back to ***** to their company. We did not get a refund for $101.05 and are asking for our refund. The company site is no longer online and they do not answer emails or phone calls. We sat on hold for 40 minutes and no one answered the call. The option to leave a voicemail also is no longer working.Initial Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I would like a refund from all the times they didn't fulfill their order but kept on charging me. They make it hard to cancel without assistance.Initial Complaint
06/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I ordered smart coffee and smart capsules from Revital U today 6/24/24 only to find out that this business is closed! They sure debited my bank card though for the $101.29! I have tried to email support. Ive tried to call their customer service number. Nothing!! I just want my money back or the product I ordered.Customer response
07/06/2024
Surprisingly I got the products I ordered delivered to me on Friday! Maybe this complaint helped with that, I dont know. Thank you.Initial Complaint
03/30/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I have been using revital u products for years! I had a monthly order of smart cocoa that came out of my account automatically. No issues until around October 2023. I understand they were having a shortage of cocoa BUT the company continued to charge me for cocoa 2 months. I still have not received those 2 months of cocoa or a refund for either of them. They would have continued to charge me every month had I not cancelled my monthly order. Ive emailed, called with no return emails or calls and they are very hard to get in touch with. Now I cant even log into my account which is really odd to me. I would just like for them to do the right thing and refund my money for those 2 months OR send me my 2 tubs of cocoa. I would still be a customer if they had handled this the right way. I also made them a lot of money for a couple years being a brand influencer for them. Please refund or send my products.Initial Complaint
01/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On 11/29/23 an unauthorized payment was made to WWW.REVITALSUPPLIES.CO ************ ** I did not order anything from this company. Contacting the company has been very difficult and I want my money back.Initial Complaint
07/19/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have been a customer of theirs for three years. On July 4 they took out my monthly payment of $46 and they never sent my product when I called. They said there was a shortage of smart coffee and they could give me smart cocoa instead I told them that my order was smart cocoa and they told me that they didnt understand why it hadnt been shipped as it was not back ordered and they would ************** out immediately, the next day it wasnt shipped I called again. I was promised a prompt response and I would receive an email. I called every day for six days nobody would fix it and nobody would send me my product. My email that I received simply stated every time on my generated ticket that they could not resolve my issue over the phone , the time continued and nobody would send me my product no matter how many attempts I made and asking them to do so but they would not explain to me why they were not shipping my product. I called today on the 15th and asked them if they could not explain to me why they werent shipping my product , or tell me when my product would be shipped I asked for a credit onto my account for the month as this is not the first time they have done this to me the last time they credited my account and gave me my month subscription for free. When I asked for a credit, the customer service was rude and completely canceled my subscription when I checked my account and I see my subscription has been canceled. I called backand asked them why and told him that I wanted my product. I was told I would have to re-sign back up and pay them $46 more to get it. I told him why would I pay you $46 more when you already have my other $46 I have yet to get back and still no product. Plus, how was I going to get a delivery of a product that I already paid for and you hadnt delivered yet I was simply told I dont know I want this company to provide me with my product and credit me for that month. A loyal customer a three-year should not be treated like this.Business response
08/23/2023
We apologize for the issue Ms. **** experienced with her order and the subsequent customer service she received. We strive to provide the best service possible and, in this situation, we fell short of this goal in how communicated Ms. ***** order status.
Unfortunately, we ran out of all cocoa after Ms. ***** order was processed and were unable to fulfill her order, so the order was canceled,and Ms. **** was refunded in full on 7/14/2023 back to her method of payment. This refund should have appeared in her account in 3-5 days after being processed based on her financial institution. This refund canceled the order we were not going to be able to fulfill and inadvertently all future cocoa orders.
Currently, all our Smart products are being reformulated,and are out of stock. We would be happy to send her one of our other in-stock products at no charge and will reach out to her on 8/24/2023 to arrange for delivery.
Thank you,
*************************
Operations MangerCustomer response
09/05/2023
I received a product from the company and I appreciate that they tried to make this better. I am satisfied with how they handled it now and I appreciate you willing to help me.Initial Complaint
04/18/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
1st email sent to them From: ****** ***** <**********************> Sent: Monday, March 23, 2020 8:21 AM To: support@revitalu.comBusiness response
06/17/2022
Business Response /* (1000, 5, 2022/05/13) */ On 9/5/2019, Ms. ***** created a Brand Influencer account with Revital U. On 3/23/2020, Ms. ***** contacted us and indicated that she wanted the back office subscription stopped for her influencer account. From: ****** ***** Sent: Monday, March 23, 2020 8:21 AM To: unews@revitalu.com Subject: Re: TUNE IN TONIGHT ' to learn how Revital U products can support your Immunity and Energ I tried to call customer support but got no answer. I want the $29.99 back office charge coming automatically out of my checking discontinued! On 3/23/2020, the charge for her back office subscription was stopped and had not further charges related to her account. On 6/23/2020, Ms. ***** contacted us again to cancel her entire Brand Influencer account. We responded on 6/24: ed 06/24/2020 8:11:56 Hello Bonnie, We have cancelled your BI account and any charges related to the account #********. Thank you, Revital U Support In her October 13, 2021 communication, she provided her Brand Influencer account for confirmation: From: ****** ***** Sent: Wednesday, October 13, 2021 12:34 PM To: revital U Subject: CANCEL AUTO PAYMENT I have not ordered or wanted a membership in Revital U for over a year. I cancelled my membership however, $29.99 continues to be taken out of my checking account. I want this stopped immediately or I will have to get action through the Better Business Bureau. the website I initially was given but can no longer access was ******************************* My Influencer number was !******* After each contact since, we informed her that we were no longer billing her influencer account and requested additional information as we were not processing any billings related to her Brand Influencer account. On 4/18/2022 Ms. ***** contacted us once again stating that she continued to be charged. On 4/19, we contacted Ms. ***** once again informing her that we have not processed any activity relating to her Influencer account and requested the last 4 digits of the card being charged. On 4/23/2022 Ms. ***** responded providing us with the account ending in ****. We reviewed all company transactions for card ending in **** and found no charges related to Ms. ***** and cards ending in **** or any additional charges related to her Brand Influencer account provided. Without being notified by Ms. ***** of any additional accounts, we began a review of Ms. *****'s business activity while she was an independent representative of ours. During this audit we found that Ms. ***** enrolled an additional person to assist her in growing her business by the name of ***** ********. We found that Ms. ***** paid for Ms. ********'s enrollment on 10/17/2019 using card ending in ****. As part of this enrollment, Ms. ***** placed her card as authorized on Ms. ********'s account. Ms. ********'s account, ********, remains open as there has been no contact to close the account as required. Part of the account is a Virtual Office with a monthly charge, charged to the card placed on the account. We continued to provide the Virtual Office to Ms. ******** through the approved billing. Based on the following: 1. Ms. ***** disclosed her account, i*******, but not account ******** under an unrelated name to Ms. *****. 2. Ms. ***** failed to provide us with the information needed to locate the account under a third party name. 3. Ms. ***** never provided us with card ending in **** for us to find the transactions in question. This card is different than the card Ms. ***** had on her Brand Influencer account which ended in ****. 4. We provided the service to Ms. ******** that was being billed to an authorized card. A full refund is not eligible for the services that have been provided, however as a courtesy to Ms. *****, we have refunded 90 days of transactions. We performed our due diligence based on the information provided by Ms. ***** and should not have this issue reflected on our account.Initial Complaint
12/20/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I have had 4 payments of 47.45 taken from my bank account. I tried to call and cancel the first one and never received a call back. Then on December 1st 2 more payments were taken out of my account. I have not received any products except for the first order. Please can you help me. ***** ****** *** ******* ** *********** ** XXXXXBusiness response
02/17/2022
Business Response /* (1000, 7, 2022/01/13) */ Hello, It appears that this claim is not applicable to our company. We have conducted searches by: -Name -email -phone and have returned no results. I have attached screen shots for each. I also ran a shipment report to the zip code provided. As of 1/13/2022 our last shipment to the zip code XXXXX was in April of 2020. We will need the customer id number which is available on any invoice emailed to assist in reviewing this any further as the complainant does not appear to be one of our customers. Thank you.
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Contact Information
Customer Complaints Summary
22 total complaints in the last 3 years.
17 complaints closed in the last 12 months.