Business ProfileforInTouch Credit Union

My credit card was compromised and was used with ***************** on 02/15/2024 in the amount of 1299. When I noticed the transaction I contacted my bank as well as Frontier to advise of the inaccuracy. I opened a request online and said something to the effect of (this charge was not supposed to be made) or something like that. I then called my bank and advised my card is not in my possession and I did not authorize this transaction. I have been disputing this charge since Feb and I am being told that since I did not originally open this request as fraud it can not be worked as fraud. I do not work for the bank and I can not be held responsible how their **** handle these type of request. I can say that I have told IN Touch multiple times I did not make this transaction and in June 2024 is when I was finally sent a new card. I have been mishandled and not treated like a valuable customer at all. I want to advise that on multiple occicaions I asked for a call back and have only been contacted back twice. My account number ends in 0964 and my last interaction with the bank I was advised to submit a request to the BBB to have this issue resolved. I want to make mention that my account is still open and I am still a customer of in touch *********************************************. How I have been treated and how this has played out has been a disgrace to the company. I am shown time after time this company does not value me as a customer and if my card is compromised again they will do nothing to help me but make me responsible of the charge. THAT IS NOT RIGHT .I was also informed I need to submit a police report, I tried going to my police station and obtaining a report but I was advised by the police station I need to file a *** report which I have attached below