Business ProfileforDFW Improved

2022, we had 2 contracts with DFW. They gave 2 identical model shingles as choices, which their subcontractor disclosed. Instead of addressing this, the salesperson accused us of defaming. After roof replace, it still leaks. They quoted $900 for a non-existent hole and estimated $25k for a bookcase, which their designer valued at $7k.Instead of submitting the agreed supplement request, they skipped steps to cut water-damaged drywall then turnaround told insurance that it was done. He started to threaten legal action.We sent out numerous issues: broken air pipes, cracked roof rafters, missing insulation, roof holes. We escalated to upper manager who responded that that is their best team. DFW initiated separation, during which they sent 4 individuals unexpectedly to our house, claiming to inspect and demanding money. DFW filed a lien, sent a demanding letter stating they would auction our house and *****************, despite the mediation requirement. Under pressure, we filed a small claim, where the lien was placed. DFW filed simultaneously in the higher Court, demanding a new amount of $59k, providing no explanation.According to the DFW co-owner's email, we owed a total of $1k. Their lawyer attempted to justify for more, citing that a significant portion was allocated to his fees. They declined a $60 public mediator. We have never been late with payments. In fact, DFW made an error by crediting the blind work twice. We brought this to their attention, they spent extra time investigating. They inflated the amount to $22k by falsely claiming work on the wall texture from the actual 10% (bottom 1 foot of wall) to 100%. The lien amount completely overlooks the $35k payment we already made. This incident has resulted in legal fees, stress, and significant delay expenses. Despite our efforts to settle, they persist in prolonging the dispute. This incident has involved 3 courts, 1 mediation, and upcoming arbitration/trial. We have records supporting everything above.

The conflict with this client is actively going through legal proceedings per the contract we both agreed to.  As you might imagine there is a completely different side of the story & all the facts are not accurately represented in the clients posting.  We cannot comment any further at this time.