Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Refund Advisory Corp has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforRefund Advisory Corp

    Property Tax Consultants
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:
    This company offers a service to homeowners who may have failed to apply for homestead property tax exemptions. Filing for homestead exemptions can reduce property tax.

    This company offers to file on the homeowner's behalf for the homestead exemption and a portion of the refunds owed to them. This company charges a fee for the service.

    Homeowners do not have to hire a CPA or other business to file with their local appraisal district for a homestead exemption and refund of these taxes.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 16 Customer Reviews

    Customer Complaints

    43 complaints closed in last 3 years

    15 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/13/2004

    Years in Business: 21

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers a service to people who may have a refund available from one or more public agencies in the state of Texas. This company offers to provide information and/or services, for a fee, in an attempt to help them recover a refund/rebate.

    Products & Services

    This company offers a service to people who may have a refund available from one or more public agencies in the state of Texas. This company offers to provide information and/or services, for a fee, in an attempt to help them recover a refund/rebate. Texas Refund Department solicitations suggest that they are an unclaimed funds retrieval service.

    BBB complaints against the company suggest that the company requires an advanced-agreement to pay the company half of all funds retrieved from The State of Texas on behalf of the customer.

    Business Details

    This is a multi-location business.

    Find a Location

    Refund Advisory Corp has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      2520 K Ave STE 700, Plano, TX 75074-5342
      BBB File Opened:
      7/12/2004
      Years in Business:
      21
      Business Started:
      9/5/2003
      Business Started Locally:
      9/5/2003
      Business Incorporated:
      9/5/2003
      Accredited Since:
      7/13/2004
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • TRD
      • Texas Refund Department
      • Refund Recovery Bureau
      • Loss Prevention Associates, Inc.
      • Refund Support Department
      • Refund Department
      • Preferred Refunds
      • Refund Recovery Assistance
      • Consumer Refund Advocates
      • Refund Reclamation Assistance
      • Loss Prevention Network
      Business Management
      • Ms. Cecilia Casas, Client Support Manager
      Contact Information

      Principal

      • Ms. Cecilia Casas, Client Support Manager

      Customer Contact

      • Mr. Richard L. Andro, President
      • Ms. Cecilia Casas, Client Support Manager
      • Ms. Leigh Richardson
      Additional Contact Information

      Fax Numbers

      • (866) 367-2981
        Primary Fax

      Phone Numbers

      Customer Complaints

      43 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      16 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Melisa D

      1 star

      09/25/2024

      This company has been scamming me. I over paid on my taxes, they said they would help me and it would take up to 90 days to get my refund and we're almost going on a year now and they will not give me the checks that were sent over to them. I call every 60 days to follow up the checks have been issued to them for months now, they keep trying to tell me that the tax office is sending one more check but I have spoken with the tax office as well as a supervisor at the tax office and they're stating there's no more checks this company straight up stole my money and will not send it to me. I have called them to speak with a supervisor and no one will give me any logical answer they just took the money from me. This is not ok. They have not given me a ***** but the tax office said they confirmed that refund ************ already deposited the checks! This is illegal I desperately need help

      Local BBB

      BBB serving North Central Texas

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.