Business ProfileforA/C Guys Air & Heat, LLC

Paid extra to have emergency service provided for AC. As they didn't call me even after several hours I called their office to see if I could get an ETA. The man who answered the phone was rude, unprofessional and unhinged. When he told he they could not come out until 5 days later, I politely asked once if that was the normal response time for an emergency service that we paid extra for. That triggered him into going into a rude rant about him working all day on a hot day and people need to spend time with family and other nonsense that I just don't remember. Asked him why he could give me a simple polite response and that took him down another rant. For all I know, he could have people he's paying overtime for or that work in shifts. I don't see anything wrong in asking once if they have an earlier availability for something we paid extra for. Companies that are happy to take the money to provide an emergency service and then say it'll take them 5 days to come out are not ethical. Additionally his rudeness was uncalled for. He's got a few 5 star glowing reviews on ******** which have to be from his friends and family because no real paying customer will want to deal with his attitude and non-service.