Customer ReviewsforService Experts Heating & Air Conditioning

We never had any issues with this company up until we tried to cancel our plan. This is when we realized this is not a good company or at least the people we dealt with. We bought this house about a year ago and the previous owner installed the unit with them and we thought it would be best to continue using the same company since they installed it. the sales guy ******** ******* scammed us. He told us we are signing a 1 year contract for the advantage plan which is about $68 a month. We had signed up with some other plan which was $10 a month and he said this was a better plan and explained the difference. After we agreed he then asked for my wifes social. When I asked him why he said its part of their process that the owners like to have this information. He then continued asking us how much we make. Now I realize all the questions he was asking was to run our credit for a loan. The guy was acting very nice and professional. one of the owners **** lives in our community and Claudius knew that he is our neighbor so I was not thinking Claudius was scamming us. This guy straight up lied to us. when we signed the documents all he showed us on the iPad he had was the plan we were getting for $68. He never disclosed to us on the contract or verbally that we were signing a 10 year contract for $5000 at a 6.5% interest rate. We would have NEVER agreed to this. We havent lived in a house for more than 2 and half years in the past ************************ past 10 years we have moved 6 times. He hid the details of the contract from us. Scammed us. Lied to us. We contacted the business several times. Each time they telll us they will send an email to their managers and someone will call us. Nobody has called. Nobody is reaching out. I left Claudius a vm and he never tried calling back. We will see how they handle this. Im sure some laws have been broken considering Claudius never disclosed to us or showed us we are signing a 10 year contract.

We apologize for your experience and would like to look into your situation. Please contact us at ******************************************************************************* with your full name on the account, address, and phone number, and we will follow up with you. Thank you.

We've used this company for more than 15 years. It used to be a small family owned business. It was taken over by the conglomerate Service Experts. Recently one of our 3 Geo-thermal units went down. This is a unit we bought from them. They (Flanders) installed it. We had a service contract with them. The parts were still under warranty. Their first visit was May2, 2024. After 2 hours we were told by the mechanic "the system was up and running" . On May 6th it was still not running. The heater remained in parts on our floor for 2 months. In that time 4 or 5 different mechanics showed up. On 3 of those occasions, with parts that were broken out of the box. Customers are charged travel time, fair if the problem is fixed in a professional & timely manner. Their ** said they were short staffed and that's why there was no personnel consistency. This created an inflated maintenance time frame, the cost of which was passed on to us. On June 25th the heater was finally fixed. When I asked for a copy of our maintenance records, the ** refused. We've never haggled over a bill with any vendors or contractors we've done business with. Ever. We offered to pay the initial invoice of $1300. which two of their previous employees informed us was high. We've not paid any part of the final invoice $2,425.01. When this was a smaller family company it was great. They have one good mechanic but what they seem to excell at after the takeover is billing.

Your review has been forwarded to the Management Team for escalation and review. If you would like to escalate this further, please contact us at ******************************************************************************* with your full name on the account, address and phone number and we will follow up with you.

They cancelled my appointment today which I had scheduled at least a month in advance and for which I took a day off of work in order to be home for the furnace maintenance checkup which is included in the membership which is a monthly autopay fee for which they recently increased their rates by 50% without notification. They did not make any effort to right this situation, they did not care about the expense this has cost me, and they did not care about my wasted time and money. Their solution was to reschedule in 3-4 weeks at which time I would need to take ANOTHER day off work in order to be home for the service. NO, I already took today off, I'm not losing ANY more money because of them. They increased rates and failed to deliver. They caused me to miss work, and I paid them money for that!!!*** ******, the company's founder, would be rolling in his grave if he saw how they're running the business. He was a regular customer of mine years ago, and I used to bend over backwards to help him out, same as I do with all my customers. They should not do this membership program unless they are able to deliver. They proved today that they are totally unable, and not only that, but that they don't care that you're unable.

We strive for 100% satisfaction, and we regret to find out that this was not the case.

I discovered that this company isn't really who they claim to be. They say they're TML, which was a local HVAC company that was owned by a man named *** ******, but they now show up as this "Service Experts" which is some nationwide corporate conglomerate blob, which explains why they don't give a c*** about their customers. THEY ARE NOT LOCAL!! They are imposters!!

This company is such a scam- talking older clients into leasing their heat/ac units rather than buying outright. I did not know about this arrangement until my mom passed away. In 2020, the original price of the unit was $10,400. After nearly 4 years, we still owe $9,159.00, ($8,528.00 for early termination fee, plus $631.00 in remaining lease payments. She paid $157.75 for her monthly service charges so they would change her filters. I calculated that she paid $1,893.00 yearly for their service. The last time anyone looked at the unit was November 19, 2023. We are now selling the house so I feel that unless i want to take this to court, i have no recourse but to pay this off. I just wanted to warn others about this highly suspect company.

While some of our customers prefer to pay everything up front, others do not, and as such, prefer our Advantage Program. Our Advantage Program pricing allows our customers to have peace of mind with continual maintenance support on our high efficiency top-of-the-line multi stage systems with one monthly payment. We repair or replace the system as needed, so that our customer never pays anything in addition to the monthly payment. We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ******************************************************************************* with your full name on the account, address and phone number and we will follow up with you.

**** **** and his associate ****** just installed a new furnace and air conditioner. They were very professional and respectful of my house. They made sure everything was working great before leaving.

Thank you very much for the wonderful review! We appreciate your business and we're so happy you're pleased with the work we did!