We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Is this Your Business?
          Share

          Find a Location

          EarthWise Pet has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • EarthWise Pet

              1310 W Campbell Rd STE 128 Richardson, TX 75080-2855

            Business ProfileEarthWise Pet

            Pet Services

            Contact Information

            1310 W Campbell Rd STE 128

            Richardson, TX 75080-2855

            Get Directions
            Visit Website
            (469) 677-5005

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            This business has 0 complaints

            File a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            1310 W Campbell Rd STE 128, Richardson, TX 75080-2855
            BBB File Opened:
            3/29/2019
            Read More Business Details and See Alerts

            Customer Complaints

            0 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Paul M

            02/27/2023

            Ripped me off! Increased the price 27% from their advertised rate at checkout. The first time using the self-wash for my two ******** Huskies was great! I was the only one using the facilities and the clerk was very nice and friendly. Took me the usual two hours to wash and blow dry both dogs. Nice service for $15 per dog. The second time was Sunday Feb 26. I arrived at their 12:00 noon opening. I finished both dogs, cleaned out the tub, and went to the checkout at 2:00 PM. During my 2 hours, two other clients used the second wash station for one dog each clocking in at an hour per dog. When I checked out, the clerk said she had to charge me an extra $8 because "four people were waiting." Absolutely ridiculous! A 27% surcharge because other people who came in after me were waiting while the people with the two other dogs at the second station each took the same time (an hour per dog). Pure theft. I will never go back to this or any other EarthWise.

            EarthWise Pet Response

            03/07/2023

            Good day, thank you so much for writing a review. During your two hours in our facility, perhaps you noticed the the sign directly above the tub that states the self wash is $14.99 for 30 minutes. Our employee was kind enough to only charge you an extra $7.99 when she very well should have charged an extra $7.99 for every extra half hour you were using the tub. During calm times we are sure not to rush anyone using the facility or charge extra. However, while you were here on a very busy Sunday, it was actually four other people that used the second self wash during that time. We have no issues at all with people staying for two hours when it is slow, but when there is a line we prefer each guest to only stay for half an hour out of respect for those waiting. We know it does take a long time to bathe two huskies, so we would definitely suggest taking the chance to bathe them when it is slow or dropping them off with groomers. We hope you have a great day and better experiences going forward.

            Local BBB

            BBB serving North Central Texas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.