Business ProfileforGuinco Service

If we could give this place zero stars, we would. We have been without an oven for over a week as we were rescheduled or cancelled FOUR times. The only thing this so-called company did was come out and take a picture of the model number that we had already sent to them THREE times!! Following their lack of ability to provide customer **********************, they had their little receptionist call to cancel (not surprised at this point) ... as expected, we were extremely frustrated and shared this frustration with the receptionist who ran to her supervisor crying because she was unable to handle their lack of customer care. As a result of all this, they said they refuse to fix our oven ... wasting over a week of our time! They are very incompetent ... it's embarrassing and it's painfully obvious that they don't care about their customers. Bad On Them.

I appreciate your attempt to bandage what really happened. We were scheduled a week in advance. We were not allowed to schedule until we provided the model number of our appliance. Not only did we provide it verbally, but we also sent a picture AND, in a separate communication, were instructed to type the model number (each specific character) in a message. So, in summary, we provided the model number THREE separate instances. By rescheduling JUST to come out and confirm we actually provided the correct information raises a red flag - don't you trust the information your customers are required to provide? If not, why do you require THREE separate instances of the same exact information before we are offered an appointment?When the receptionist called to reschedule our appointment for the THIRD time, do you think your customer wouldn't be frustrated? If so, we suggest you assign this duty to an employee who has more experience. Additionally, when the other receptionist called back to "follow up", she WAS NOT calling with any resolution, she was calling to cancel the service and attempt make up more excuses ... additionally, it wasn't necessary for her to continue to argue or raise her voice, it's very unprofessional. It's unfortunate that we didn't read social reviews about your company. Doing good business includes being responsible for YOUR faults, especially when it was admitted ... YOU should expect a customer to be frustrated when your incompetence is painfully obvious.