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          Find a Location

          Four Brothers Ford Tractor, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileFour Brothers Ford Tractor, Inc.

            Farm Equipment
            Multi Location Business

            Contact Information

            2324 I 30 E

            Royse City, TX 75189-8514

            Get Directions
            Visit Website
            Email this Business
            (972) 636-2963

            Customer Reviews

            1.33/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 46

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Products & Services

            Full service tractor company. Lawn mower parts are our specialty including lawn mower blades. We are a dealer for New Holland, Mahindra, Toro, Scag, Husqvarna, Snapper, Ferris, Grasshopper, Stihl, Echo, Bushog, Rhino, Ariens, Gravely, and many more.

            Business Details

            This is a multi-location business.

            Find a Location

            Four Brothers Ford Tractor, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              2324 I 30 E, Royse City, TX 75189-8514
              Email this Business
              BBB File Opened:
              1/8/2009
              Years in Business:
              46
              Business Started:
              1/1/1978
              Business Started Locally:
              1/1/1978
              Business Incorporated:
              8/10/1979
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Mowpart.com
              • Four Brothers Outdoor Power
              • Horizon Boat and RV Storage
              • Four Brothers - Terrell
              • Buffalo Creek Business Park
              Hours of Operation

              Primary

              M:
              8:00 AM - 5:00 PM
              T:
              8:00 AM - 5:00 PM
              W:
              8:00 AM - 5:00 PM
              Th:
              8:00 AM - 5:00 PM
              F:
              8:00 AM - 5:00 PM
              Sa:
              8:00 AM - 12:00 PM
              Contact Information

              Principal

              • Mr. Russell Kelly, Vice President

              Customer Contact

              • Mr. Russell Kelly, Vice President
              • Mr. Rex Kelly, President
              • Mr. Eddy Kelly, Secretary
              Additional Contact Information

              Fax Numbers

              • (972) 635-9874
                Primary Fax

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/21/2022

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              In June I ordered a part for my riding mower from Four Brothers doing business as Four Brothers Outdoor and Mowpart.com Order details Order total: $43.92 USD Date placed: Jun 18th 2022 Payment method: Braintree (PayPal) They sent me the wrong part. While similar it was not the part pictured on their web site or the part pictured on the acknowledgement of my order. It was designed to fit a different shaft and would not fit my mower. I informed them of their error and sent images to illustrate the discrepancy. Their agents first response was to imply that I was too stupid to order the right part and it was my fault. After nearly two months and an exchange of over 20 emails there has been no delivery of the correct part. Their agent finally looked at the images that I sent and acknowledged the error but still did not send the part that I ordered. Although as unsolicited merchandise I do not feel an obligation to return erroneous part, I have stated from the start and and have always been willing to return it. It is theirs and I have no use for it. This is not an exchange for a misordered part. They have never sent the part that I ordered.
              Read More

              Customer Reviews

              3 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Weldon H

              08/08/2024

              Absolutely terrible customer service from online order. -******** They make it impossible to talk to a person, therefore can hide from emails sent with no recourse. I totally regret giving them my order of $2500. Two weeks and not a word on my orders progress. They hide under Mowparts Outdoor Power with no way to talk to customer service via phone. Email only and never once replied to my emails.

              Four Brothers Ford Tractor, Inc. Response

              08/09/2024

              We process hundreds of orders every day. Unfortunately we do not offer customer assistance via phone. Much like Amazon we communicate exclusively through email. We respond to all emails within 24 hours during the business week. This is the email we sent you less than 24 hours after you place your order. "Unfortunately, your order has been backordered. We strongly suggest that you do not cancel this order until you have found another source for your order. We have researched the availability thoroughly and believe that there is a strong possibility that keeping this order active will be the quickest way to receive your items. We will keep you updated as we acquire more information. Would you like to keep it on order ? "Your accusation that you've not heard from us at all is completely false. It is beyond our control if items are back ordered from the manufacturer. I can assure you in most cases when the items are back ordered we will get them as quick or more quickly than any other source. I'm asking you to please revise your review with the knowledge that we did communicate to you within 24 hours and that we cannot control back orders. Thank you.
              Read 2 More Customer Reviews

              Local BBB

              BBB serving North Central Texas

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