Business ProfileforProCare Collision – Fairdale Dr.

Hello, I would like to submit a complaint in regards to ******* Collision *********** / Formerly ProCare *********** ********************************************************************. My vehicle was to be repaired after an accident my 2009 ****** Avalon has been in the care of ******* Collision as of March 30, 2022. I was informed by the lady at the front desk and ******* (The person who is in charge of my vehicle) that the car was ready for pick up and work had been completed on May 2, 2022. When I arrived to pick up my vehicle I was informed that the vehicle wasn't actually ready due to the fact a part for the fog lights were broken during the inspection process by ******* Collision *********** / Formerly ProCare ***********. Although my payment was taken ($501.00 )via the phone and Processed by the woman at the front desk and once again stated the vehicle was all ready. Upon discovering that the vehicle wasn't actually ready for pick up ******* stated I didn't have to take the vehicle and that a new part would be ordered. ******* also stated ******* Collision *********** / Formerly ProCare *********** would continue to pay for the rental which was picked up at Enterprise Rent-A-Car *********************************************************************. I hadn't received an update from ******* since Monday 02, 2022 I decided to give ******* a call only to be told that the vehicle inst ready as they are waiting on the part which apparently has been ordered 4 times now but he cant assure that part won't be broken upon arrival. ******* also stated they will no longer cover the rental due to the fact the vehicle is drivable and disconnected the call. As of today may 02, **** ******* Collision isnt willing to provide the service promised for and paid.