Business ProfileforRisen Foundation Solutions

Between the dates of February 6th 11th Risen Foundation Solutions conducted foundation repair work for my home. Within a 48 hours from the work being completed my home began having plumbing problems that resulted in a plumbing inspection to determine the cause of the problem. It was discovered that there was a significant break beneath the foundation slab towards the center of the home. After approximately 2 weeks of excavation work, the cause of the break was determined by a 3rd party plumbing company to be a steel plate from Risen foundation leveling equipment that caused the break by piercing a plumbing sewer line. The single break alone towards the center of the house was estimated at a repair cost of $20,000 since it required 27ft of tunneling. I paid Risen Foundation Solutions $30,650 in full by February 11th, 2023 for their foundation leveling services, not to destroy my plumbing system in the process. As a homeowner and as a customer I am disappointed in the services I have received and I am seeking a resolution on this issue. I am aware that repairing the foundation, has the risk of causing breaks in plumbing due to the shifting of the house, however, I did not expect to pay for costs caused by Risen equipment and have requested reimbursement to repair the damage caused by Risen equipment. As excavation continues, more breaks *** be discovered that *** involve Risen equipment, currently $47,250 has been quoted for work being done to repair the entire plumbing system. This plumbing damage could have been avoided, especially since they charged my wife and I $750 for the engineering GPR radar scan, which is said to include scans that identify "grade beams, piping, and post tension cables" according to the contract. I have also made requests for documentation of the company's insurance liability coverage, pre & post lift elevation reading documentation, permit paperwork, and engineering reports (to include photos taken), but each request has been ignored.