Business ProfileforH-E-B

Employee attempted theft of customer's gift card. On *****, 2024 at ******, I returned two items from two separate receipts at the **** HEB Plus on corner of I35 and FM 1626. I returned one item to a gift card. The second item could not be returned to the gift card according to cashier "JC R" as the value was under $5. After giving $4.98 back to me in cash, I noticed upon walking almost out the door that ** R did NOT give my gift card back to me. When I went back to the cashier, I pointed to the gift card on his work bench. ** R quickly told me that he already gave me the gift card back and that the card on the work bench was not mine. Upon further discussion, he then mentioned that he placed the gift card next to the receipt printer for me to grab after giving me the cash. Since I knew neither of these were true, I asked for the manager. He called someone on the phone and that supervisor (a girl) had to look at the video to make sure I was not trying to pull a fast one on HEB. Then the female supervisor called him on phone to state that he needs to give me the gift card as it was verified to be mine. She came to meet me after I asked her to come but she offered no apology. Then I spoke with store manager ***** (14 year veteran according to his name tag). ***** insisted that he can't teach his subordinates (who are all kids) to apologize and made plentiful excuses for their theft-like behavior. He consistently made excuses how that cannot be a theft as the cashier never put the card in his pocket, which is his definition of attempted theft. I mentioned that the cashier deliberately told me the card was NOT mine when I came back but again ***** just ignored and blew that fact aside.HEB has a real issue when hiring kids and then have store managers like *****. ***** needs to be relieved of his duties as he is in no way fit for the job. Based on Jame's feedback, HEB doesn't care what their "partners" do to customers, including attempted theft!