Business ProfileforLegend Plumbing and Septic Co.

Transaction - $474.12 Date - January 13, 2023 (paid by check 412, which posted on January 17, 2023)Invoice #****** billed to my spouse, *************************** Description - We requested service for the septic pump compressor after the alarm went off. The company charged $474.12 for a service they did not perform. The statement in the invoice indicates "did inspection and rebuild HP-80 to fix system in alarm - customer is back in **********************." The alarm went off again the same day the service was provided. We called immediately to notify them. They answered the phone and let ** know they would return to check the system again. They did not show up on the day promised. We called again and this time the person indicated they were ordering a part. After three days of back and forth with this company, we decided to call another company because the septic system was getting compromised.We request that the amount of $474.12 is returned in full.Other details:- We had to call a second company to fix the issue. We paid significantly less to get the system fixed.- 10 days was the total number of days from the first time call to request service to the time we call the second company.