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            Business ProfilePool Supply Unlimited

            Pool Supplies

            Contact Information

            4985 Eisenhauer Rd Ste 104

            San Antonio, TX 78218-2209

            Visit Website
            (888) 836-6025

            Customer Reviews

            1/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            4985 Eisenhauer Rd Ste 104, San Antonio, TX 78218-2209
            BBB File Opened:
            5/15/2023
            Business Management
            • Owner Manager
            Contact Information

            Principal

            • Owner Manager

            Customer Contact

            • Owner Manager
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a pool contractor

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/03/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            On May 25, 2024 we ordered 19 SClip liner hangers for our above ground pool. When checking out, we were only given an option of freight shipping in the amount of $250.00. We ended up purchasing these items as they were needed to complete our pool upgrade. On May 31, 2024 I received this order via ***** Ground shipping. I was one box that weighted 19 lbs. In doing a little more research, ***** Ground charges $46.91 for a package weighing 19 lbs to ship. I am disturbed this company using freight shipping charges and uses ***** Ground shipping which is significantly lower than freight shipping. I am asking to be refunded the amount of $203.09 I was overcharged in shipping of my items.
            Read More
            Read 4 More Complaints

            Customer Reviews

            6 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            David P

            06/10/2024

            Wish I had read the reviews prior to ordering a SR ***** Rogue 2 pool slide. The website clearly states in bold letters that the four flanges and associated hardware are INCLUDED. Well, they did not come with the slide. Its now been 11 days from arrival and still no flanges. The individual that I have been dealing with has said he has initiated a claim on our behalf with SR ***** and gave me a claim number. But still no flanges. So basically they advertised what came with the slide, that didnt happen and I cant install the $3000 slide.

            Pool Supply Unlimited Response

            06/13/2024

            Thank you for bringing this issue to our attention, and we sincerely apologize for the inconvenience you have experienced.

            We understand how frustrating it must be not to receive the complete hardware needed to install your SR ***** Rogue 2 pool slide, especially given the significant investment. Unfortunately, the manufacturer left out the required hardware, and we have been actively working with both the manufacturer and you to resolve this matter.


            Since receiving your initial email on 5/31, we have made every effort to keep you informed. On 6/5, we notified you that the manufacturer was sending the missing hardware, and the tracking number indicates it was delivered on 6/10.


            If you have any problems or have not received the hardware, please let us know immediately so we can address it promptly. We are very sorry for the inconvenience caused by this mistake and appreciate your patience as we work to make it right.


            Your satisfaction is very important to us, and we hope to resolve this issue to your complete satisfaction.

            Read 5 More Customer Reviews

            Local BBB

            BBB serving the Heart of Texas

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