2 Customer Reviews
Review from K. M
1 star08/25/2023
The owner stated that in order to make a reservation we needed to submit a $75 deposit, she never mentioned this deposit was no refundable and never confirmed our time or reservation before we needed to cancel less than 24 hours later (and two entire months in advance). ******** incurred zero costs but refused to refund our deposit and was hugely unprofessional. After looking at further reviews, the company owner has also posted all kind of unprofessional, personal chaos on her business pages and is not someone we would allow at our home around our children. This company is dishonest, greedy, and provides poor customer service.
Wild Things Zoofari Response
08/29/2023
Hello ***,
To make a reservation you do not pay a deposit. You pay a deposit after your reservation is confirmed by you and me and you have been given a link and asked to pay it. Your reservation was confirmed after you said you wanted to reserve it prior to you paying a deposit. When you paid the deposit you were made aware that it is non-refundable when you checked the terms and conditions box that you are supposed to read before you can submit the payment. I offered to reschedule you and then let you keep the deposit for a future event because you mentioned you needed to cancel your event because of personal matters going on with your family. If you would have just responded that you really just wanted a refund and acknowledged the terms and conditions instead of opening a Paypal case and going on with your reviews all of a sudden I could have and would have returned it to you right then. Now you have tied it up with Paypal. They will release it at some point.
Yes, I incurred costs making your reservation and paying the fees from your deposit unless you are saying a business owners time spent with a client is not valued. Your a business owner. Is your time spent with clients not worth anything unless your in the room with them?
My 1 post on ******** was not unprofessional or chaotic. I was and still are being attacked on social media with atrocious lies. The only reason I shared that was because he is going after my clients. I was backed into a corner and had to put it out there. Given the field you work in and cases you claim to work with you of all people should be understanding of the post. My clients who I have worked with for years know it is not true and blatant slander. I let it go on for a year before I made the post. When you deal with an abusive ex spouse sometimes you have to just lay it all out so they can not think they have a hold over you anymore. Obviously the court system agrees with me and my mounds of proof. That was about my kids and I will go to no end to protect them and shield them from him. If I have to put a sliver of my personal story out there to protect my business because he is using my kids to go after me and that this is how I support them then I will.
Review from Kelsey H
1 star07/21/2023
I hired ******* mobile petting zoo and exotic animal shows to host my daughters birthday. They both have the same logo and pictures on their websites. I just wanted to let everyone know how unprofessional they were. The day before the event I got a text notifying me their worker had gone to the hospital and they would be running late. Then the day of I got a text around 2 hours before show up time that their driver had been in a fatal accident, and they needed to cancel with a refund. I have yet to receive my refund and they do not have the courtesy to reply back. With the lack of response I am assuming their excuse for cancelling is a lie. Which is very unprofessional and concerning. If this company is at all associated with the website mentioned above, I hope you second guess who you have running your business.Wild Things Zoofari Response
07/21/2023
This review is not about my company. We do not have a reservation or deposit from this person or any email correspondences. They have us mixed up with someone else.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.