Business ProfileforAll Tapz Electric

Would not recommend. Charged me $75 just to book a technician. Changed the appointment time from link that they sent. Said that "I know the calendar lets you pick the time, but that is just to connect you with tech." Then wanted me to pay over $552 IN FULL before even diagnosing the problem or visiting the site. I cancelled the appointment and found a reputable company who fixed the issue for $150, including the service call fee. They still charged me $75 even though they changed the time I picked and appointment was cancelled.

Dear Valued Customer,We hope this message finds you well. We at All Tapz Electric are committed to providing exceptional service to all our clients, and we appreciate any feedback that helps us improve our services. We recently received feedback regarding a service experience that we believe requires clarification.Firstly, we apologize for any inconvenience or misunderstanding that *** have occurred during your interaction with our team. Our aim is always to ensure transparent communication and clarity in all our service offerings.Regarding the issue of scheduling and service fees, we understand the importance of providing clear information upfront. Our scheduling process includes a nominal fee of $75, which covers administrative costs associated with reserving a technician's time for your specific appointment.We regret any confusion or dissatisfaction regarding the pricing of repairs. Our team strives to provide accurate estimates based on individual circumstances, ensuring that our clients are fully informed before proceeding with any service.In the event that a client chooses not to proceed with repairs after scheduling an appointment, we regretfully cannot refund the scheduling fee. This fee is necessary to compensate for the time allocated to prepare for and travel to the scheduled appointment, as well as to accommodate other clients' needs.We would like to address concerns regarding negative reviews left by some clients. We understand that every situation is unique, and our team is dedicated to finding solutions that meet our clients' needs while upholding the highest standards of professionalism and quality.Ultimately, our goal is to ensure complete satisfaction for all our clients, and we value every opportunity to improve our services based on your feedback. We sincerely hope to have the opportunity to serve you again in the future and to demonstrate our commitment to excellence.Thank you for your continued support and understanding.Sincerely,All Tapz Electric