ComplaintsforWaxahachie Ford
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Complaint Details
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Initial Complaint
11/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I dropped my vehicle off to the dealership to do some repairs. While the vehicle was on the dealerships lot rodents ate wires up on the motor. The dealership is not making me pay the bill for the repairs. I do not have the finances to come out of pocket 1600 for an issue that I did not cause.Business response
11/18/2024
Mr. **** has rodent damage to his wiring harness and engine failure. We gave him a quote of $3800 to replace the harness. We are waiting for the extended warranty to give approval on the engine. ******************** does not cover the rodent damage and he called seeking assistance with the rodent damage. We called him Friday and gave him assistance in pricing on the rodent damage to $1800 which is more than half. with the deductible and a battery he needed brought the total to $2250 he would owe. We feel we have been more than fair in assisting Mr. **** with his vehicle.Customer response
11/19/2024
I have reviewed the business response and accept this resolution.Initial Complaint
09/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a 2023 ********** **** Expedition (brand new off the lot) a year ago. Since then this vehicle has been in the shop more times than I have been able to drive the vehicle. This car has less than ****** miles on it. I have taken it to the shop for water pouring through the speaker in the ceiling and my sun roof still does not close, the front camera not working, for the radio screen going completely out, the body shop still has not fixed the rear sensors or put EXPEDITION on the tail gate, and now my battery is completely dead. This dealership does not fix my car completely when there is something wrong with it. It comes out with other issues every time I turn it in to get them to fix it. They even gave me a truck as a rental when they were fixing my vehicle and file a stolen vehicle report with Waxahachie PD even though they let me use the truck. They refuse to fix my car correctly and figure out what the problems are with this vehicle. Took my car up there today and nothing was resolved. I got threatened by ******* in the service department that I would not get a loner car to use while mine was being fixed if I wrote a review to you all(I have it on video). This establishment treated me like trash the moment that I stepped foot inside of the building and now my car will be sitting with them to get fixed yet again. They also quoted my car that they would only give me $56,000 for it. *** appraised it at $70,000. So they are ripping people off on pricing hands down. I make payments on a vehicle to use not to sit in the shop and be worked on constantly and for it to continue to be messed up. This car has never been the same since I drove it off the lot in April 2023.Business response
09/10/2024
We got the client back in same day. We replaced a faulty sunshade under warranty for the sunroof. We then sent to the body shop for the rear parking sensor and expedition logo we had in stock and were waiting on customer to return. All 3 items have been completed and the vehicle was returned to the client 9/10/2024. Vehicle is completedCustomer response
09/18/2024
I am rejecting this response because: My vehicle was there yes three times and two of those times were for over a month the first time and the almost a month the second time. The third time was told it would be an oil change and then a 20 second fix on the sunroof. Did not get my car back until a week later. The first time my car was in the shop I was put into a white F-150 by the sales man who sold me the **** Ranch to begin with. This business made a police report that the vehicle was stolen. I was threatened by the employee that if I said anything to the BBB I would not be helped because per the employee, "The ** does not like reviews." That entire conversation is on video. ZERO accountability on this business end.Business response
09/18/2024
We got Mrs. ***** back in with a sunshade not closing issue, and was very belittling to the Sales manager, service advisor and other staff. Everyone was aware she was recording, and we got her into a rental the same day she dropped off later that day. Once we diagnosed the sunshade assembly as the failure, we ordered the part and sent it to the body shop to replace bumper sensor and logo on the liftgate that they had ordered from the previous body repair. We replaced the sunshade and got the vehicle back to her. If Mrs. ***** is not going to be satisfied with repair process she can take it to other **** dealers in the area. We will be more than happy to take care of future repairs, but this need to be a good and fair relationship on both sides. We have made changes with process and personal to get better. If Mrs. ***** is willing to give us a fair chance, I believe she would see that.Initial Complaint
09/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a **** Maverick truck that I had ordered months in advance. When it finally arrived I was charged a $499 delivery fee by Waxahachie Ford. The **** company already charged $1500 to deliver the vehicle to the dealer, and I drove to pick the truck up. The salesman told me he didnt know what it was for but I had no choice but to pay if I wanted the vehicle. I already waited 6 months for the special order vehicle. I feel I should be refunded the $499 delivery fee since a fee was paid twice for deliveryInitial Complaint
04/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a vehicle virtually. They said they can deliver it and sign papers at the time of delivery. When they got here with the truck. They wanted me to *********** leave, I said let's go for a test drive. They seemed upset, during the test drive I wanted to get a copy of the contract printed so I went to my attorney and had him print it. While I was in his office the drivers come in the office and start threatening me that if I don't get in the truck they are leaving now. They said they don't wait for people to talk to there attorney before buying a vehicle. He said either sign the paperwork or I'm leaving now. I told him I'll be right out. While I was reviewing the doc I seen some fraudulent information that was type on the application. None of which was true so I crossed it out and put my initials and wrote correct info. Like 3 weeks later I get mail saying the bank didn't take my loan. Made no sense cause I hadn't heard from them at all. I had to file a claim on my truck I was buying a few months later cause some one stole it. When I got the bank to send me a copy of contact. It wasn't the one I signed it was a electronic signature of my name and wasn't my hand writing or what I agreed to at all.Initial Complaint
01/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I took my E350 in to get repaired. I told them to fix the check engine light problem, which was fuel related. I also asked to get my sway bar bushing replaced. I mentioned to Jacob if they could check my compressor to see if it works but not to fix anything a/c related. When I was told it was ready, I was told the price was 1600. I went to get my vehicle and the price went up to 1800. So, I didn't get but I put 800 down. Feeling like something wasn't right I made a complaint with Ford Motor Company then got a call from Scott the manger and was told the price went up again to 2000. Come to find out Jacob said they fixed the a/c problem without mentioning it to me. Then Scott tells me the a/c isn't fixed. My thing is I new what I wanted done when I took my truck, cause I just spent 5000 with them earlier in the year knowing what I wanted fixed. Both guys are telling two different stories. They've changed the price on me 3 times.Initial Complaint
07/25/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hello i am filing a complaint today against Waxahachie Ford. I took my truck in for service and when i recieved after it was finish, i notice some items was missing from my tool box and center console. I filed a police report and awaiting investigation.
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Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.