Business ProfileforWaxahachie Ford

They replaced the engine in my 2016 F150. It took three months. When I got the truck back, there were many issues, for example:1. Loud air flow inside cabin 2. Strong smell of fuel in cabin 3. Waste Gate clatter from turbo charger 4. Noticed oil in driveway the next morning after having only driven it from dealership to residence.I took it back the next day and they discovered a disconnected turbo charger oil feed line. They also discovered that fuel injector o-rings were damaged during installation. NOTE: It was another two weeks to get the truck back. When I did get it back, I drove it further and noticed a vibration that was not present before taking it in for the engine **************, I took the truck back and due to the arrogance of the service writer, I opted to seek help at another dealership (***** ****). After a week at *******************, they discovered disconnected vacuum hoses, missing bolts on the transmission bell housing and cross member. ***** **** ended up having to replace the torque converter (my assumption is that since the truck wasn't vibrating before the engine replacement and due to the VERY POOR WORKMANSHIP performed at Waxahachie Ford). I tried but failed, to get the Service Manager at Waxahachie Ford to listen to my complaints but was told that since I took it to *****, there was nothing they could do regarding costs of torque converter and missing bolts. I eluded to the fact that the original service writer at Waxahachie Ford was so arrogant that I did not want to set foot in their facility again. 'So now, Im stuck with additional costs of a torque converter that was probably damaged during engine installation. (The ****** vibration did not exist when I took it in for engine replacement) .Two things:1. I'll never buy another **** vehicle 2. Waxahachie Ford is on my "STAY AWAY FROM" list.Also discovered that the mechanic that replaced my engine had been fired from ***** previously.

Customer never brought the vehicle back to use since 9/26/23 when the engine was installed. He takes it to ***** **** and says every issue he has is related to the repairs done in September of 2023. I told him I would be happy to look at it for him and he said he would never come back to our store. Any repairs related to what we did have a 3 year ****** mile powertrain warranty that can be covered by any **** store. Since repairs have been completed at ******************* for the last year and they are his new servicing dealer they can assist in any repairs he needs.