Business ProfileforZAGG, Inc.

I bought a pixel 9 pro and pixel watch 3. Ordered the Xtr3 screen protector for my pro. It's quite remarkable but should be for $60 . Also ordered a zagg glass elite 360 protection fory pixel watch 3. It broke upon removing to clear some dirt out after washing hands. Went to the website and paid $5 dollar upgrade fee to get the fusion screen protector and $10 for shipping. After the 48 hour window the product still had bubbles under it. Went back to website to get a replacement. Paid $10 more dollars for shipping and received. Applied exactly the way I was instructed in package with application tray exactly as I did the prior time after cleaning with supplied wipe and removing dust . Same thing happened. Adhered to my watch and had small bubbles everywhere underneath. Talked to someone in customer service named ******** that assured me she would help me with the $10 shipping charge and never responded to email she originally sent. I wouldn't buy anything from this company again for my Pixel watch as it's a big waste of money. However all my zagg products for my pixel pro were very nice.

Thank you for reaching out about your installation concerns and your contact with one of our agents. We know it can be frustrating waiting for a response. We can see your communication and yes, we apologize that we have not yet responded to you. We will make sure this is investigated as to why we have failed to respond to you. You might not be aware, but our InvisibleShields are not meant to be lifted and re-applied. The adhesive will not lay back down smoothly to provide that secure connection to your device once it has been disturbed. While installation issues are not typically covered by our Limited Lifetime Warranty, we are always happy to help with clearer instructions so that you may have the best installation results. The following steps would be standard across all devices when applying the InvisibleShield: 1. Before installing, remove all cases from your watch or phone. 2. Try to install this at night right before bed. The longer it sits without being used or handled, the better it will adhere to the screen. If you've got a watch, do not wear it overnight after installation. 3. After it is installed, try laying it face down so gravity will help it stick even better to the watch or phone face, you can also lay something heavy like a book on top to help it along. 4. If there is a case, do not install it on the phone/watch for 24 hours to help minimize the chance of the case pushing up the InvisibleShield itself. Installation tips link ****************************************************************************************************************************** Look for this specific video: InvisibleShield Ultra Eco, Fusion, GlassFusion, Fusion Eco, GlassFusion 360 on your watch As a one-time exception we have refunded you for all three of the shipping and handling fees you have paid: We hope you can see how important our customers are to us and by the actions we have taken regarding your concerns. We hope you give us another chance and by following our installation tips and having a much better result.