Business ProfileforUnicity International, Inc.

On February 7, 2024, I placed an order and subscribed for monthly auto ship with Unicity, there feel great package which costed $154.00. They charged me for the package, however I have not received the package as of todays date 2-20-2024. I have called Unicity customer service multiple times inquiring of the status and tracking information. Customer service was unable to provide me with any tracking information nor when it was sent to me. I also sent emails inquiring of my purchase order and have not received any updates on my order. Today, (2-20-24) I called Unicity once again, to inquire on the status, which once again they have no information. I inquired if they can expedite a new package as the previous purchase order has not been received within the 10 business days, they have not provided me with any information of tracking and/or if it was sent. They stated it would need to be approved and would take time for it to get approved. then i stated, well then at this time i would like to request a refund and would like to speak to a Supervisor as i have not received the package and i have made several notifications to the company of the discrepancy. The customer representative stated no one was available and they would call me to rectify the situation. No one from Unicity has responded to me via telephone and/or email. I would like to have the money i paid to be refunded.