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          Find a Location

          Backcountry.com has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Backcountry.com

              1678 Redstone Center Dr Ste 210 Park City, UT 84098

            • Backcountry.com

              1136 S 3600 W Ste 600 Salt Lake City, UT 84104-6528

            • Backcountry.com

              2607 S 3200 W Ste A West Valley City, UT 84119-6582

            • Backcountry.com

              1678 Redstone Center Dr Ste 210 Park City, UT 84098-7614

            Business ProfileBackcountry.com

            Ski Equipment
            Multi Location Business

            Contact Information

            1678 Redstone Center Dr Ste 210

            Park City, UT 84098

            Visit Website
            Email this Business
            (800) 409-4518

            Customer Reviews

            1.05/5

            Average of 20 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            75 complaints closed in last 3 years

            27 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Backcountry.com has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Backcountry.com

                1678 Redstone Center Dr Ste 210 Park City, UT 84098

              • Backcountry.com

                1136 S 3600 W Ste 600 Salt Lake City, UT 84104-6528

              • Backcountry.com

                2607 S 3200 W Ste A West Valley City, UT 84119-6582

              • Backcountry.com

                1678 Redstone Center Dr Ste 210 Park City, UT 84098-7614

              Location of This Business
              1678 Redstone Center Dr Ste 210, Park City, UT 84098
              Email this Business
              BBB File Opened:
              10/24/2001
              Years in Business:
              28
              Business Started:
              1/1/1996
              Business Started Locally:
              1/1/1996
              Business Incorporated:
              7/3/2000
              Type of Entity:
              Corporation
              Alternate Business Name
              • Backcountry.com, LLC
              • SteepandCheap.com
              • Dogfunk.com
              • Competitive Cyclist.com
              Business Management
              • Mr. Jim Holland, CEO
              • Mr. John Bresee, Vice-President
              • Mr. Dustin Robertson, Marketing Director
              • Mr. Jeff Carter, COO
              • Mr. Sam Bruni, Manager
              • Ms. Katie Gold, Customer Contact
              • Mr. Rob Wykoff, Manager
              • Mr. Chris Purkey, Vice President of Customer Service
              • Mr. Spencer Marr, Sales Manager
              Contact Information

              Principal

              • Mr. Spencer Marr, Sales Manager

              Customer Contact

              • Mr. Spencer Marr, Sales Manager
              Additional Contact Information

              Fax Numbers

              • (435) 575-0331
                Primary Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              75 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/29/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              I ordered a pair of shoes from Backcountry. They arrived and it looked like the inner box had been cut open. The shoes appeared in unworn condition. I decided they didn't work for me and so requested a refund and returned them the same day. My return was processed but they credited me a store credit. I chatted with a Backcountry person (they didn't identify themselves by name) and was told my receipt said used. The chat interaction was terrible, slow, and uncommunicative. I was told I would be sent an email about the status of my return and I also emailed the company without a reply. It is very difficult to get my money back for the product and they are being unresponsive.
              Read More
              Read 74 More Complaints

              Customer Reviews

              20 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Robert F

              10/24/2024

              I've had positive experiences in the past, but I recently ran into an issue with returning items. I returned three items packaged together in a single box (as instructed by their customer service) with two different returns. One of the items was refunded. The other two I've been waiting for a refund for two weeks. I've followed up with their customer service every few days and I keep being told that they are contacting the warehouse. I just want a refund for the sweaters I returned.
              Read 19 More Customer Reviews

              Local BBB

              BBB Mountain West

              More Info on Local BBB

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              BBB reports on known marketplace practices.

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