ComplaintsforBrydge Technologies LLC

• Initial Complaint

  10/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Brydge as a pending refund of $1802 for over a year and still has not processed. Their last communication Sep 16th informed payment would be issue at the end of that month. Now Oct 20th and cannot get an answer from accounting

  Business response

  10/27/2022

   

  I will look into this for you.  

• Initial Complaint

  12/29/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  November 27 I ordered (#******) 1 Brydge MAX+ for iPad Pro - 12.9-inch for $213.99. I was away when it arrived and didn't open the box til December 20.I followed the short instructions and paired it with my iPad, tried it out and set it to charge. I looked to see if the charging light was off every hour because the instructions said to not leave it charging after it was done. The next day\ the battery level was at 17%. The power button indicated low charge. I tried charging it again, but the charge light went on and then went off after a short time. I tried more times, same result. I called the company but their phone goes to a recording saying they aren't doing phone customer service (even though the phone number is clearly listed on their website). I went online (December 21) and filled out a form indicating the problem and got the e-mail they had the ticket. That day I received an e-mail from Justin saying my issue was strange and asking if I tried different charging cables, different outlets etc and to use the keyboard for a few weeks and report back. I responded I did all the things suggested and that I couldn't use the keyboard if it had almost no power left and wouldn't charge. I asked for an exchange or return and full refund. I went online and read their return policy which charges you return shipping and a restocking fee which I don't want to pay since my keyboard doesn't work and saw all the complaints about the customer service. I then asked for a return and full refund. (12/21) On 12/24 after another ticket Justin wrote asking for proof of purchase and videos of the problem which I sent. 12/29 e-mailed asking for response by 12/31 or I would contact my credit card company. Justin replied with more questions and said if I was unhappy, request a return through the website. I replied he did not address the issue the videos showed and a return through website would cost me money and I want to return and full refund. Charging issue never addressed.

  Business response

  12/30/2021

  Hi *******

  Sorry for any confusion and I believe Justin has already processed a full refunded you.   The "new" automated return platform was just launched and there is still some outdated return info on the site around restocking fees etc. which unfortunately made the situation a little more confusing.   Regarding the battery trouble shooting attempt, apologies that it wasn't addressed in a more urgent matter.  Please let me know if there is anything else you need assistance with.

  Customer response

  01/02/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It is unfortunate that the company never acknowledged the defect of the product I received and that I had to spend so much time and so many days on my own, and then through filing a complaint with BBB in order to be able to return a defective product for a full refund. I will certainly refrain from purchasing from this company again.
  
  Sincerely,
  
  ******* ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩