Business ProfileforAI SLC, LLC

They threatened to call the cops on us, after they messed up our checkout time!We stayed here for two nights for our one year wedding anniversary. Over the course of our stay the service was mediocre, our breakfast was served to us room temperature and bed was extremely uncomfortable. The worst thing about this trip though was the manager, *****.The reason she threatened to call the cops was unbelievable. When I made the reservation, I selected the late checkout which was at 1pm instead of noon. I got a confirmation email that clearly showed that I had added the late check out to our reservation. At 12:13 on Sunday we got a phone call from ***** at the front desk. She informed me that were past our checkout time. I told her that we had the late checkout. She said that they dont do late check out on Sundays. I was very confused and told her that I had the confirmation email that showed we had late checkout, but ***** did not care. She did not apologize for the miscommunication and she became very rude. At this point we were completely unpacked. We needed to shower and we didnt even have clothes on. Our stuff was strewn all over the room. I told her that we needed some time to get ready to leave and she said that the best she could do was 12:30. I told her that we wouldnt be able to leave by 12:30, it would take us more time than that to get everything ready to go. She replied by saying If you are not gone by 12:30 then I will call the cops. We ended up having to shove everything into any bag we could and scramble around picking up all of our stuff. Not only did she kick us out and threaten to call the cops on us, but she also put a ban on us from ever going back to any Anniversary Inn. There was never any notification given to us that we would not have late check out! The staff at South Temple really dropped the ball on this and then escalated a calm situation by threatening to call law enforcement on us. This was the worst experience we have ever had