ComplaintsforAptive Environmental, LLC

Pest Control Services

HeadquartersMulti Location Business

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Initial Complaint
10/29/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I signed up for their services of pest control because they told me it would get rid of my wolf spider and fire ant problem. They’ve been out 3 times and I have more fire ants and spider plus roaches now. The sales representative told me because I was a renter and not a home owner if I can to cancel due to moving, my rental company started offering pest control, or I just wasn’t getting results for no cancellation fee because they don’t charge renters a fee. I could not read any agreement because he dropped his iPad and shattered the screen. I just want to cancel my service and not be charged a fee that I was told didn’t apply to me. The sales representative and the operations manager are both ignoring my emails about having increased pest so I called customer service who told me the sales rep lied to me and everyone pays a cancellation fee.
Business response
11/18/2024
Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.
Customer response
11/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ********
Initial Complaint
10/28/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We walked through with the sales *** for Aptive pest control and showed all our areas of concern. He promised coverage in all the spots discussed, which included our kids playground/fort, interior garage, and basement. A contract was signed, he told us we would pay for per service 6 treatments over 12 months, but we could push out treatments/schedule our services. When I questioned the price increasing and saying per month, he again told me that it was per service over 12 months. The same day 5/30/24, as contract signed, the service technician came over to apply. I showed him all the areas the company/sale *** agreed to and he told me they could not do all of that (mainly our kids fort/play area), the service tech did some of it, but future techs did not. When we talked to a customer service supervisor they could not confirm if they could do all that. We were also told that we could schedule our services (to make sure we are home) but then when tried to schedule we are told no availability for months out and they just showed up when they wanted to. One of the times the service tech tells us we are being over-charged for the services provided. They have charged us $188 for two services, but did not do everything they promised and again 10/28/24 customer service cannot confirm if they can do it all now/future, this breaks our service agreement. We have talked to multiple customer services ***resentives, wasting hours of our time, and now 10/28 we have received a letter threatening to give our information to collections for the $188 if not paid in 10 days. We have called 4x now to cancel because they have broken our contract, and they state we have to pay an extra $199 to cancel. We are not requesting a refund of the initial treatment that was already paid. We are requesting a void of $188 bill, cancelation of our account with ******************** at no cost to us, and to never be contacted or solicit our neighborhood again (as they did the first time after being told to stop).
Business response
11/06/2024
Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.
Initial Complaint
10/28/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Sales person came to the door offering insect control service's. He made claims that the first applications were free, second I would be charged for the application. He claimed if I was unhappy with the service I could cancel after the second application with being only charged for the second application. with no other charges. Aptive scheduled a third application to my property. After being unhappy with the results I called Aptive and canceled all future services. I also contacted my credit card and blocked Aptive from additional charges. Two hours after cancelation a manager from Aptive came to my house and ask why I was upset with there services. I tole him that I seen no improvement to my insect problem. I ultimately had to trespass the person from Aptive because he would not stop harassing me about keeping there services. Now I received a letter in the mail that I owed an additional $278.00 for the last two months that I never received treatment's. upset I called the help number from Aptive ************ I got handed off to three people at Aptive before I spoke to a Supervisor (****). I explained my situation about the services and how un happy I was and that I canceled two months earlier. She said she removed the $278.00 for services never rendered. Now she explained that I will owe a $200.00 cancelation fee. When I signed up for there service. I was told by the sales person who signed me up that I could cancel with out additional charges after a second treatment of which completed. Manager just said they have no control over what the sales person told me. This is unjust and mispresenting what is hiding in the fine print of the contract. This was never disclosed to me upon singing the contract.
Business response
11/06/2024
Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.
Initial Complaint
10/28/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Entered by BBB staff LO Consumer called the business to cancel service last month. They still ended up charging her $99 for last months bill as well as $199 to cancel. They told her it was a 2 year contract which she was not aware of. When they signed up for service she was told after the first month they could cancel at anytime. Consumer states if she had known it was a 2 year contract she would not have signed up because her father passed away and she knew he would not have lived for 2 years.
Business response
11/06/2024
Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.
Initial Complaint
10/23/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Aptive, which is a pest control company, would charge my credit card each month for their services. My credit card expired and the person who comes to the house to spray asked my wife if we wanted to renew, which we did not. Three or four months later I get a letter from A.R.M. *************** (I believe A.R.M. is related to Aptive and is their collection company) saying we owe $462.00 for services rendered. I called Aptive and told them I had cancelled and they said I hadnt. I tried to do so again on the call, but they wouldnt allow me to because I was calling from a different cell phone. Therefore, I asked my wife to call as they had her cell phone on file and they said she couldnt cancel the service because I signed up for it originally, not her. I finally called Aptive using her phone and canceled the service, they however, still want to charge us $462.00 for the times they say they sprayed outside our house after the date at which we had canceled the service when their serviceman came to the house asking us if we wanted to renew our service.
Business response
11/06/2024
Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.
Initial Complaint
10/23/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
In Aug 2023 a young man showed up on a scooter in my driveway, stated hes in neighborhood spraying homes for bugs, claiming theres too much ******ant mixed & hes willing to spray outside perimeter of house for a greatly reduced price. It would be a REGULAR spray. He further stated the names of 2 of my immediate neighbors whom he said had this service. I agreed to the spray treatment. I found out the following week that he boldly lied about my neighbors having any spray treatments. Neither had any service!!Instead of having regular treatments every 4 months, the fight was on. I was emailed every couple of weeks that I had to schedule an appointment & would be charged for PROFESSIONAL treatment at much higher price. The customer service team are beyond rude, condescending, & callous. Ive had to dispute charges every time, rescheduling each appointment. It is unreal to keep being insulted, told that Im just an old ******** better do as Im told. Ive been told that I signed a contract but I know that I wouldnt have signed anything for the extra money because Im a widow, living on a fixed ********* there any help to get away from a predatory guise of a business?? They claim I have another 10 months to have service. Any help would be greatly appreciated.. I do have their emails & insults but dont know how to attach to this.
Business response
11/06/2024
Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.
Customer response
11/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
10/22/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Requested rat-infestation treatment. Claimed they placed bait box, which was already present on property. Have complained numerous times - they sent out serviceman; who set a single trap - no return to check trap. They didn't catch anything; so I bought rat traps - caught 6 in 3 days. Have requested they correct this or cancel contract; I was promised a single free treatment and if still unsatisfied; they would cancel contract. Call back requesting cancellation - $200 contract buy out. Terrible business dealings - a scam. Needs investigation; sub-par pest control trapping customers with outrageous 2 year contract.
Business response
11/06/2024
Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.
Customer response
11/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Initial Complaint
10/22/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Entered by BBB staff LO Consumer has been trying to cancel service but they keep giving him the runaround. He was told since he was not calling from the number used to open the account they could not close the account. The consumer sent an email to ************************************** asking to update the phone number but they have not gotten back to him.
Business response
11/06/2024
Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.
Initial Complaint
10/21/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I was approached by a salesman who was riding around in my neighborhood while I was out working in my yard about doing bug removal/prevention for homes for $50. They stated that they were in the area and all the homes on my block were changing to their service because they were environmentally friendly and more effective than the service I already used. I agreed to the $50 bug removal, but did not realize I was actually being locked in to a 2 year contract which would cost me $139 a month or $199 to cancel the contract. The salesperson had an iPad and ran the transaction on my credit card. At no point was the $139 a month after the initial $50 service mentioned and no paperwork was give me at that time. He also told me that I could cancel at anytime, but failed to mention that it would cost $199 if I did cancel. Once the transaction for $50 was ran, I received a welcome email which also did not mention that this was a 2 year contract at $139 a month. They even had someone with a pickup in my block ready to do my first initial service (seemed a little strange but I thought maybe they worked as a team) The ENTIRE process felt like a dishonest scam. After a bunch of services and a whole lot of time trying to tell them over and over that we were getting an excessive amount of more spiders adn bugs than we ever did with our prior service they finally agreed to cancel our service for the additional $199.00 which they promptly charged me. There must be fine print somewhere stating this information but I have yet to find it. It is not easily accessible and unless you know to look for it you fall victim to this company. I feel very taken advantage of and lied to. They want another 8 more services out of me
Business response
11/06/2024
Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.
Customer response
11/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me upon receipt of refund as promised. To date - no refund has been received.
Sincerely,

***** *****
Initial Complaint
10/19/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Fulfilled the 1 year contract, they asked if i wanted to renew the contract, i replied no, the Technician told me to call their ***** number i did they said they cancelled it, but they keep sending techs out to service my property, i have called this company 5 times to end my already fulfilled contract and they are still sending techs to my house, im not calling them anymore this feels Unethical business practice to me.
Business response
11/06/2024
Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.

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