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          Find a Location

          Michael & Son Services Inc has 11 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileMichael & Son Services Inc

            Electrical Contractors
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            5740 General Washington Dr

            Alexandria, VA 22312-2407

            Get Directions
            Visit Website
            (703) 658-6000

            Customer Reviews

            4.55/5

            Average of 1,168 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            144 complaints closed in last 3 years

            48 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 45

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Residential & Business Repair Services, Plumber, Electrician, Heating & Air Conditioning Contractor

            Business Details

            This is a multi-location business.

            Find a Location

            Michael & Son Services Inc has 11 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              5740 General Washington Dr, Alexandria, VA 22312-2407
              BBB File Opened:
              1/1/2002
              Years in Business:
              45
              Business Started:
              1/19/1979
              Business Started Locally:
              1/19/1979
              Business Incorporated:
              7/25/1988
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 2701038423A for this business, issued by Department of Professional and Occupational Regulation (DPOR)-VA

              These agencies may include:

              Department of Professional and Occupational Regulation (DPOR)-VA

              9960 Mayland Drive, Suite 400

              Henrico VA 23233

              (804) 367-8500

              https://www.dpor.virginia.gov/

              BBB records show a license number of 91275 for this business, issued by Department of Labor, Licensing and Regulation (DLLR)-MD

              These agencies may include:

              Department of Labor, Licensing and Regulation (DLLR)-MD

              500 N. Calvert Street, Room 308

              Baltimore MD 21202

              (410) 230-6231

              https://www.dllr.maryland.gov/license

              BBB records show a license number of 420211002808 for this business, issued by Department of Consumer & Regulatory Affairs (DCRA)-DC

              These agencies may include:

              Department of Consumer & Regulatory Affairs (DCRA)-DC

              1000 4th Street SW

              Washington DC 20024

              (202) 442-9828

              Fax: (202) 7276546

              https://www.dcra.dc.gov/

              BBB records show a license number of 420311003878 for this business, issued by Department of Consumer & Regulatory Affairs (DCRA)-DC

              These agencies may include:

              Department of Consumer & Regulatory Affairs (DCRA)-DC

              1100 4th Street SW

              Washington DC 20024

              (202) 442-4320

              Fax: (202) 6984329

              https://www.pearsonvue.com/dc/industrial_trades/

              BBB records show a license number of 15455410 for this business, issued by MHIC-MD

              These agencies may include:

              MHIC-MD

              500 North Calvert St, #401

              Baltimore MD 21202

              (410) 230-6309

              https://www.dllr.state.md.us/

              BBB records show a license number of 1561122 for this business, issued by U.S. Department of Transportation (DOT)-Federal

              These agencies may include:

              U.S. Department of Transportation (DOT)-Federal

              1200 New Jersey Avenue, S.E.

              Washington DC 20590

              (202) 366-9805

              https://www.fmcsa.dot.gov/

              Type of Entity:
              Corporation
              Alternate Business Name
              • Michael & Son Roofing
              • Michael & Son Remodeling
              • Michael & Son Plumbing
              Business Management
              • Mr. Basim M. Mansour, President
              • Mr. Laith Salameh, Co-Owner
              Contact Information

              Principal

              • Mr. Basim M. Mansour, President
              • Mr. Laith Salameh, Co-Owner

              Customer Contact

              • Mr. Basim M. Mansour, President
              Additional Contact Information

              Fax Numbers

              • (703) 658-6030
                Primary Fax
              • (804) 355-1816
                Other Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Hiring an electrician

              Customer Complaints

              144 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/17/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              In March and April of 2023 I had a large project completed in my backyard that involved Michael and Sons electric company coming out and relocating electrical outlets for me. One of those outlets was connected to my septic pump and had a distribution box connected to it as well that fed information to my septic control/alarm box inside my house. They spent a total of about 3 whole days over the course of a month relocating and rewiring all my electricity outside my house that goes into my backyard. It was quite a large job and took them a long time to complete but I was at the time overall satisfied with their work. On June 26th my basement was flooded due to my septic system backing up because it was full. I found this odd since we purchased this house in July of 2022 and both septic tanks were emptied and inspected upon closing and we are a family of four. The flooding of my basement caused tens of thousands of dollars in repairs and forced my family and I out of our house for (4) days until we could get a new septic pump installed. We first had to get a septic company out here to empty both tanks, had a demo team remove everything from my fully furnished downstairs including 18 inches of sheetrock all around and all carpet. Afterwards I was able to get a plumbing company out here to replace the pump. Once they got here and upon inspection of what could of caused the problem they saw that whoever rewired the septic pump and float did it incorrectly. The pump was wired to always be in the "running" position and my floats were wired incorrectly as well. That is why my alarm was not going off prior to my basement flooding. I reached out to customer support of Michael and sons. I was told that their techs did not work on my septic system even though their techs took pictures of the septic system they worked on. I asked for manager support on July 12 and provided my email and phone number. I was told it was his discretion to get back to me. So far I have no response.
              Read More
              Read 143 More Complaints

              Customer Reviews

              1,168 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              L'Tonya A

              10/24/2024

              I received the fall hvac service at my home last Saturday. The service included vacuuming out the hvac unit. The technician unplugged a component of the hvac system in order to plug in his vacuum. After the tech left, I had noticed that he had left the component of the hvac system unplugged. I phoned Michael and Son and let the representative know that I was concerned about the operation of my hvac unit if the component is no longer plugged in. I had even requested a tech phone me (preferably same tech) and allow me to submit a photo to show the component and get instructions. I was curious as to know if I should insert the plug myself or should the component be left unplugged until I plan to use the hvac system? Needless-to-say, I have made several telephone calls to Michael and Son since last Saturday and each time I have received an apology and a promise from a representative stating that either the manager or a tech would be phoning soon. To date, nobody has contacted me regarding my dilemma. The technician who serviced my hvac unit last Saturday should have focused more on properly completing the service that I had requested from Michael and Son rather than his trying to persuade me to take a couple of offers for additional services that day.
              Read 1167 More Customer Reviews

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