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          Find a Location

          E*TRADE Financial Holdings LLC has 14 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileE*TRADE Financial Holdings LLC

            Trade Exchange
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            671 N Glebe Rd

            Arlington, VA 22203-2120

            Get Directions
            Visit Website
            Email this Business
            (800) 387-2331

            Customer Reviews

            1.1/5

            Average of 73 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            537 complaints closed in last 3 years

            180 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 42

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            E*TRADE is a financial services company and pioneer in the online brokerage industry, focused on delivering complete and easy-to-use solutions for traders, investors, advisors, and stock plan administrators and participants. 

            Business Details

            This is a multi-location business.

            Find a Location

            E*TRADE Financial Holdings LLC has 14 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              671 N Glebe Rd, Arlington, VA 22203-2120
              Email this Business
              BBB File Opened:
              1/1/2003
              Years in Business:
              42
              Business Started:
              8/1/1982
              Business Started Locally:
              8/28/2009
              Business Incorporated:
              5/30/1996
              Type of Entity:
              Corporation
              Alternate Business Name
              • CLC Consumer Services
              • E*TRADE Bank
              • Telebank
              • E*TRADE Securities LLC
              • E-TRADE Mortgage
              • E*TRADE Financial Corporation
              • E*TRADE Capital Management LLC
              • E*TRADE Futures LLC
              • E*TRADE Savings Bank
              • E*TRADE Financial Corporate Services Inc
              Business Management
              • Mr. Michael A Pizzi, CEO
              Contact Information

              Principal

              • Mr. Michael A Pizzi, CEO

              Customer Contact

              • Mr. Michael A Pizzi, CEO
              Additional Contact Information

              Fax Numbers

              • (866) 650-0003
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              537 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/04/2024

              Complaint Type:
              Billing Issues
              Status:
              Unanswered
              Over the past month or two, I've recieved many reorganizational fees totaling $160+ Was confused as to why my account had negative balance, it doesnt show up as negative balance. But I'm unable to make any purchases without paying off the balance first, and if I sell a stock it automatically will pay it. One of these reorganizations, $38 flat rate, but the asset is only worth $4.32 Speaking with customer support, they told me that re-organization fees (except for the first time) cannot be waived. They told me this was industry standard and that they cooperate with other brokers to set this rate on cash accounts. What they described to me is price fixing, the next day a representative said the opposite. Coopetition which in no way benefits the consumer. Speaking with one of their comepitors, ********, they told me they don't charge any reorganizational fees. I'm seeking to waive all and future corporate action fees, and to be compensated for my time and stress levels rising.
              Read 536 More Complaints

              Customer Reviews

              73 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Robert K

              10/14/2024

              Terrible customer support, not knowledge, doesnt understand their own platform. Their platform has so many bugs and displays inconsistent information between their own desktop and mobile platforms. Developers claim its working properly. once *************************** bought Etrade, their products and services went in the garbage. They withhold your dividends for extra days compared to other brokerages. Stay away from etrade. Much better brokerages out there. No wonder better business bureaus rating is an F.
              Read 72 More Customer Reviews

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

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