Business ProfileforUsedCameraBuyer.com
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning failure to answer emails from consumers, failure to issue payments in a timely manner and checks made payable to consumers that are returned for insufficient funds. BBB met with the company on December 13, 2012, to discuss options for correcting the pattern.
BBB met with the company again on May 1, 2013, to discuss ongoing complaint issues. During that meeting the company suggested consumers make contact with their business via email at quotes@usedcamerabuyer.com. The company also stated that the typical time frame for reimbursement is 6-8 weeks. There may be a longer process time if equipment arrives in a condition different than expected. The condition of the product affects the amount of reimbursement issued to the customer. The company will notify the customer by phone and certified letter if there is a change in payment amount. If the company attempts to reach you for confirmation or change in payment and there is a delay in receiving your response or you do not respond, the time frame for processing will be extended.
Although the BBB met with the company to establish a plan of action to resolve customer concerns, the Better Business Bureau continues to receive complaints specific to the pattern.
At-a-glance
Related Categories
Products & Services
Business Details
- Location of This Business
- 303 Ashcake Rd Ste M, Ashland, VA 23005-2320
- BBB File Opened:
- 12/2/2003
- Years in Business:
- 22
- Business Started:
- 3/1/2002
- Business Incorporated:
- 3/1/2002
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- UsedInstrumentBuyer.com
- Smash Direct, LLC
- ShutterBlade
- Business Management
- Mr. Seth Schmidt, Managing Member
- Ms. Michelle Bruner, Director of Sales
- Contact Information
Principal
- Mr. Seth Schmidt, Managing Member
Customer Contact
- Mr. Seth Schmidt, Managing Member
- Additional Contact Information
Website Addresses
Customer Complaints
0 Customer Complaints
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