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            Business ProfileSpectrum Brands - Pet, Home and Garden Division

            Wholesale Pet Supplies

            Contact Information

            3001 Commerce St

            Blacksburg, VA 24060-6671

            Visit Website
            (540) 951-5400

            Customer Reviews

            1/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            45 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 32

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            This company offers aquarium products.

            Business Details

            Location of This Business
            3001 Commerce St, Blacksburg, VA 24060-6671
            BBB File Opened:
            1/31/2001
            Years in Business:
            32
            Business Started:
            12/1/1992
            Business Incorporated:
            1/8/2015
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Marineland Aquarium Products
            • Spectrum Brands, Inc.
            • Tetra
            Business Management
            • Mr. Alex Pearce, Customer Relations Manager
            • Ms. Rosemary Hartman, Manager
            Contact Information

            Principal

            • Ms. Rosemary Hartman, Manager

            Customer Contact

            • Mr. Alex Pearce, Customer Relations Manager
            Additional Contact Information

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            45 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/17/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I received an email from ****** about the Furminator de-shedding shampoo that has been recalled. I also got an email from the company. I went on the website and registered. It asked me for information about the product and to make sure I put it in the trash to get a refund. I did all of the following, and I checked their site a couple of days later. Their registration website said my item was not affected, but I had already thrown it away because it was within the range of items infected and was a requirement. I am out of the money I spent on the product and the product itself because this company could not correctly set up a recall. I lost money because I didn't want to risk my or my dog's health. They should have asked the buyer to hold onto the item until they confirmed it was affected and not to make the buyer give evidence of throwing away the item to receive a refund. Now I have to go out of my way to get a refund because I can't put a claim on ******.
            Read More
            Read 44 More Complaints

            Customer Reviews

            8 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Debi K

            06/13/2024

            I bought a 5 gallon aquarium from this company, The filter that came with it was sucking up and killing my little neons. When I contacted them about this, they said oh, your water was wrong, your fish were stressed. Every excuse in the book except to say ya, that filter is a bit strong for smaller fish. Talked to an associate at our local ******* who said she had the same problem, she said she had taken a sponge, cut it to the opening size and inserted it into the filter intake, no more problems. Just wish companies would be honest and quit avoiding the problem at hand

            Spectrum Brands - Pet, Home and Garden Division Response

            06/14/2024

            Hello Debi, we understand how sad and frustration it can be to loss fish. We are aquarium hobbyists ourselves and by no means do we want our products to harm someone's fish. Our filters go to rigorous testing and development to ensure they are labeled, sized and advertised appropriately for the intended fish of the aquarium. Unfortunately, fish that are sick and/or weak may become struck to the filter due to their condition. Is it also possible the fish had passed prior to being pulled against the filter. What I can ensure you is that the filter is not too powerful, even for the smallest of healthy fish.
            Read 7 More Customer Reviews

            Local BBB

            BBB Serving Western Virginia

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