Business ProfileforFather & Son Movers

We had scheduled a move on May 17th between 7.30 and 9.00 AM from one location to another in the same town. They arrived 45 minutes late. The 4 men were pleasant and started the job with no problems. The truck was loaded but there was insufficient room on the truck so they asked us to move the 2 large screen TVs and computer monitor in our car which we agreed to. They were able to put several pieces in a dumpster for us which was in our driveway. They then dropped several pieces of furniture at a donation center which we had asked them to do. With the exception of the TV problem, everything was proceeding OK. They arrived at our new location and still things were going well. We discovered an antique marble top table had been broken and 3 wooden pieces were scratched. They were starting to put some pieces in place and put beds together when they started to have an argument. Just prior to that the supervisor on the job had gotten me aside to go over the paperwork and pay the bill which I did. I included a sizable tip since there was no real problem up to that point. When the argument started it became quite loud and carried out into the hallway of the apartment building. The supervisor tried to get them to go outside I guess to calm them down. My wife and I waited for them to come back up and finish the job. They never returned. I went down to check on them and they and the truck were gone. They never told us they were leaving. We had no beds to sleep in that night. The office manager said they tried to get us to agree to a time extension so the job could be completed but no one had spoken to us. The office manager arranged for them to come back 2 days later (Thursday). Of course there was a sizable additional charge which we had to agree to after the office manager accused me of threatening him. The 2 men who returned on Thursday did a fine job of finishing. One of them had been on the original crew and said he never got the tip. Big Fiasco.