Business ProfileforCarfax Inc

September 29,2023 filed on line, Carfax website to get report for 2009 ***** ***. Had five times to enter requested information before I got an account set up. The next page said 47 reports found. At next line page said "expired" but nothing else. Payment info put on card $44.95. I wasn't able to pull up report though page said processing. when it was finished I got another message to request report. Again "expired" displayed without any explanation or indication my card would not be charged. I filed on site with customer support and got one of three case numbers in addition to an approved number. Case nbe ********* ******** n ********. Approval number*******. Still no report .When I entered the last number and approval number the site said account locked out. I did get email for each different number I received saying case manager assigned the case and don't need to email again. With the lockout message it gave a customer support phone number to call. I called and got canned message office was closed for the night call back in the morning. When I tried that number this next day, Friday it said dealer support and consumers should file form. After I er give times I was unable to get information paid for and I told the site in the email I needed the report by Monday. I received another email today saying the same verbage but with yet another case number. If they sent a phone number to call the night before with locked out number why wasn't that number on today's email. I was told at dealer Carfax report was available but it's not proving to be available to a paying consumer. There appears inherently something astray with the finished and some trim on the car that I need to have the auto body shop aware of to be able to correct since it occurs during and after rain so wasn't seen on lot inspection in sunny two weeks negotiating to purchase car. Dealer stated they would have all fixed if I bring the car back to them for a few days. Report only way to know sure

I received email from Carfax about an hour ago stating they are refunding the $44.99 I paid for report not given or received.

They said if I had questions n more comments don't hesitate to contact them again.

I replied asking if there is a report since the final home page stated 47 reports. Furthermore I asked since that company is considered gold standard for purchasing used cars in the US why was my request denied. I stated that the company cut off legal purchase, why am I being denied my consumer rights to legally get the information on that vehicle, 2009 ***** ***. I need it for service scheduled and by being denied access I feel that my consumer rights have been violated unprofessionally. Rights I have as consumer in this United States. Please advise immediately.

Can BBB see if Carfax will give an explanation because I never had this problem getting a report from them for other cars. Case number is on complaint email already forwarded and car specifics purchased.