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Complaint Details
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Initial Complaint
01/04/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
Sent cancelation request for coverage in April of 2021 only way to cancel is through fax. I have been paying $40 a month since then without my knowledge and thought the coverage was canceled.
Business response
01/10/2022
Per *********'s request, we have terminated his life insurance coverage and immediately ceased his electronic funds transfer--he will receive a termination notice from MBA via USPS mail.
We do not show a record of contact from ****************** or previous requests to terminate coverage, which we would have been happy to perform anytime. MBA members can communicate with us via phone, email, or their on-line accounts. Were thankful for **. *******’s service and stand ready to serve him for any future needs.
Customer response
01/25/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.